Kansas tolls will convert to cashless tolling in July

KANSAS CITY, Mo. (KCTV) - On Monday, July 1, Kansas will convert to cashless tolling. Here’s what turnpike customers need to know to be ready for the conversion.

While the roadway conversion will be quick and seamless, the back-office system including toll payments and account management will take more time. The Kansas Turnpike Authority says cashless tolls provide customers with safe and efficient service.

“We’re excited to launch this customer-driven change,” said Steve Hewitt, KTA CEO. “Cashless tolling offers a safer, more efficient customer experience while keeping toll rates at some of the lowest of any cashless system in the country.”

For cash customers traveling overnight on the turnpike between Sunday, June 30 and Monday, July 1 should follow the instructions of on-road personnel and signage when exiting.

KTA’s three customer service centers will be closed. The self-service platforms, such as web sites and mobile app will be unavailable between Saturday, June 29 to Sunday, July 7. During that week, teams will work to migrate all account information into the new system and there will be no account access for customers or customer service representatives.

KTA also advises that any toll statements due during the conversion week window can be paid during the month of July without issue.

On the following Monday, July 8, customer service teams and self-service platforms will again be available with full functionality on the Drive Kansas website. KTAG customers can login to their accounts using their existing login credentials.

“We ask for customers’ patience as we migrate data and put final touches on DriveKS.com, the new toll payment system.” said Rachel Bell, Business Services and Customer Relations Director. “Come July 8, we’ll be back and ready to help customers once again.”

Customers who receive violations or video toll statements generated prior to the conversion, can use the statement and account ID to pay on the website.