A Blue Springs mom fought KIA and won with the help of KCTV5 News Investigations.
Angie Hart originally contacted KCTV5 about a recall that didn’t include her specific engine size, and she was out of options.
“There are hundreds of complaints out there it’s not just me. It’s not just happening to one KIA vehicle. There are multiple KIA vehicles with the same complaints of motors being blown, engines failing and engines not being part of the recall and KIA not addressing it,” Hart said.
Hart turned over her auto records that show her larger 2.4-liter engine had the same problem that is currently under recall with the 2.0-liter engine.
Hundreds of thousands of 2.0-liter engines are being recalled because during production metal shavings may have been left inside some engines. Over time, oil becomes blocked and that causes rod bearings to wear. Those can fail and the whole engine seizes -- meaning your car suddenly stalls during driving.
KCTV5 took a closer look at Hart’s complaint and the other complaints currently being investigated by the National Highway Safety and Traffic Administration including these: “I am very confused at how this is happening to several other people as well with KIA not having to own their mistake.” “The dealership then told us that the engine was blown. Which is odd because our car has under 50,000 miles. Then we find out the 2.0-liter engines have been recalled, and I see no reason why the 2.4-liter engines shouldn’t also be recalled because we had the exact same failure.” “We were told that the recall did not extend to the engine in our 2013 KIA Sportage." “I believed KIA is hiding a problem and it is unacceptable. A 2013 Sportage with less than 80,000 miles on it shouldn’t have this kind of engine problem.” “It’s upsetting there are all these claims and no one is doing anything!” Hart said.
Owners who have a failed engine have some rotten options. They can buy a used engine. But that costs between $5,000 to $6,000 and that engine is under investigation.
There is no option of buying a new engine because KIA stopped making them. Some people have filed class action lawsuits, but you have to keep the KIA and buy a used engine to participate. Salvage may be the best option if the vehicles aren’t worth repairing.
The last option is to store a broken KIA and hope for a recall.
“It’s very frustrating I feel KIA uses stall tactics to make you as a consumer give up. So, you eventually throw up your hands and give up!” Hart said.
KCTV5 questioned KIA about why the recall
Our investigation unit contacted KIA with the information about Hart’s case. KIA decided to take another look at Hart’s complaint. In the end, they decided to cover her repairs, towing, diagnostic fee and rental car.
Hart is thrilled with her result, but our investigative unit still questions why the recall hasn’t been expanded to include other 2.4-liter engines.
If you have a problem you would like us to investigate, contact us at email@example.com.
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