Manheim Hiring

Part Time Driver

Job Scope

Operate vehicles (driving, parking and staging) in support of sale day events and general auction operations. Includes movement of vehicles to, from and on auction property.

Key Responsibilities

  • Operate all vehicles in a safe manner and in compliance with all applicable company policy and procedures and traffic laws and regulations
  • Observe rules of the road and demonstrate courtesy and defensive driving techniques
  • Drive assigned vehicles through auction lanes on sale days
  • Drive and park vehicles on auction property
  • Drive vehicles to and from customer dealerships and other customer locations as assigned
  • Align and park vehicles in proper order as directed
  • Provide assistance in movement of inoperable vehicles when directed
  • Provide direct customer service to dealer reps, account representatives, rental agents, etc., as required
  • Comply with all jobs related safety and health procedures
  • Perform other job related duties as assigned by supervisor

Change & Innovation

  • Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes
  • Draws from a variety of sources and experiences to identify alternative solutions
  • Adapts in the face of ambiguity or uncertainty

Customer Focus

  • Focuses on customer needs and preferences in delivering work product
  • Delivers impactful, timely solutions that are meaningful to the customer
  • Follows up with customers to ensure problems are solved
  • Shares information and explains procedures in a way that is easy for others to understand
  • Adapts personal style and approach to quickly establish rapport; maintains professional demeanor in all customer situations

Collaboration

  • Demonstrates “we versus me” thinking
  • Willingly provides assistance and support to others
  • Works cooperatively with people from diverse backgrounds
  • Addresses and resolves conflict directly and constructively
  • Builds a relationship network within and across departments
  • Drives Results: Plans appropriately for daily work and projects
  • Delivers consistently strong performance that co-workers can rely upon
  • Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken
  • Recognizes when to escalate a problem to the next level and when to handle it individually
  • Negotiates/re-negotiates priorities and competing demands for one’s time
  • Maintains a proper pace

Effective Communication

  • Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)
  • Listens actively and carefully to others’ opinions and ideas
  • Shares viewpoints openly and directly with others
  • Shares timely information with relevant parties

Develops Self and Others

  • Seeks opportunities to acquire new knowledge and skills
  • Shares own experience and expertise with others
  • Accepts feedback openly, without becoming defensive
  • Learns from experiences, including successes, setbacks, and/or resistance

Education & Specialized Knowledge

  • High School Diploma or equivalent preferred
  • Valid Driver's License
  • Ability to drive vehicles with standard or automatic transmission

Experience

  • Previous automotive auction experience preferred

Job ID: 1819126 

Dealer Services Coordinator II

Monitor and coordinate activities associated with the preparation and sale of customer vehicles throughout the auction process in ways that meet or exceed customer expectation and contribute to efficient sales operations.

Key Responsibilities

  • Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
  • Provides direct communications link to customers to ensure their expectations are met and service issues are resolved
  • Educates dealers on all Manheim products and services
  • Investigates, troubleshoots, and resolves customer problems and issues
  • Serves as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service
  • Walk vehicles for/with account representative and make recommendations for reconditioning to increase vehicle value
  • Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
  • Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
  • Follow- up as necessary
  • Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
  • Review vehicles in sale line up, locate missing vehicles, and work with account
  • High School Diploma or equivalent required
  • Effective communication (written and spoken) and interpersonal skills required
  • Ability to work in a high performance, fast-paced team environment
  • Computer skills, including ability use Internet and MS Office
  • Ability to adapt to and work effectively within a constantly changing environment
  • Excellent customer service and problem solving skills required
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive tasks
  • Manual dexterity
  • 1 - 3 years Auction experience or 2 - 4 years dealership experience strongly preferred.
  • Experience in sales support role desired

Job ID: 1816854

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