FULL POTENTIAL SOLUTIONS
Our mission is to create an environment where people thrive based on core values of Excellence, Accountability, Integrity and Grace. In short, we believe if we live by our core values, we will maintain our incredible culture as we attract and retain the best people. Full Potential Solutions is not for everyone. Those with a desire to serve, to problem-solve and to contribute with a sense of urgency, quality and collaboration will find FPS a unique and inviting workplace. We have grown globally from 0 to 4000 employees in 3 years - creating a host of career opportunities for our people to thrive!
What is our Compensation and Benefits Package?
We offer a comprehensive compensation and benefits package that includes health, dental, vision, generous PTO, a performance-based, bonus program, and opportunities for training and career development. We are also currently in a fully remote work environment and provide the equipment you need for success - including a computer and dual monitors.
Are you hungry to succeed and accelerate your career growth? Do you have what it takes to earn as much as $45,000 per year in your starting position with us? It is all within your reach at FPS – assuming you are driven, empathetic, goal-oriented, and can build positive rapport.
As a retention advisor, you will be responsible for retaining customers by identifying customer concerns and selling the value of our client's products and services. You will identify customer needs using a consultative approach, educate customers on the value, features, and benefits of their services, provide recommendations through needs-based selling and be able to ask for the sale as you resolve the customer's needs.
The role is challenging and not for everyone. Only those with hunger and passion for achieving and exceeding their financial and professional goals need to apply. Our position requires self-motivation, patience, and persistence. And while it is a challenging role, being a part of FPS means you have the support and resources to thrive. Are you in?
•At least one (1) year experience in a customer-focused role in any industry or vertical.
• With at least six months' experience in any sales related role.
• OR at least six months of customer service with upselling experience
• History of excellent work attendance required.
• Inbound Call Center experience a plus.
• Experience in the Telecommunications industry a plus.
• Previous work experience in a contact center/BPO environment a plus.
• High school diploma or equivalent required.
Are you hungry to succeed and accelerate your career growth? Do you have what it takes to earn over $35,000 per year in your starting position with us? It is all within your reach at FPS – assuming you have excellent customer service, determined to thrive and empathetic. You got this!
As a Technical Support Representative, you will be responsible for identifying customer’s concerns through phone, which includes but is not limited to basic troubleshooting, system and equipment issues, installation, operational functions, and maintenance. You will be carefully attending to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Ability to work from home in a quiet environment free of background noise and interruption
• Knowledge of computer technology and computer operating systems (LAN/WAN networking
• Components, i.e., PCs, Routers, Multiplexers, Bridges, and Switches. Etc)
• Extensive understanding of PC components and functionality
• Advanced problem-solving skills and effectively communicate with customers and workgroups.
• Ability to multi-task and have organizational skills
• Ability to work under pressure in a positive culture
• Preferably with1-year customer service experience/technical support (troubleshooting voice, VoIP, data, and video) in a call center environment
• Flexible work hours and availability for the day, evening, night, weekend, and holiday shifts
• Overtime may be required too.
APPLY NOW and be part of our growing company!