Teen turned away from water slide because of weight, family says
GRAFTON, Ill. (KMOV/Gray News) – A family in Illinois said their 13-year-old daughter was turned away from a ride at Raging Rivers Waterpark after being told to step on a scale in front of strangers.
Andrew Batton told KMOV that he and his family went to the amusement park in hopes of trying the newest ride, the Mississippi Monster.
Batton said a worker asked his daughter to weigh herself in front of everyone when they made it to the front of the line.
“The guy looked at us and to my daughter and said, ‘You need to step on the scale,” Batton said, adding she was embarrassed by the incident.
The scale read 205, but Batton said they were told there was a 200-pound weight limit.
A spokesperson for Raging Rivers said the decision was made to prioritize the safety of guests.
“I get the safety, but just communicate it,” Batton said.
He claims there were no signs to indicate a weight limit on the ride.
“I was like, ‘There’s nothing on the media about that. Was this posted anywhere?’ He was like, ‘No. We’ve had some people getting hurt so we’re limiting the weight on the ride,’” Batton said.
According to Raging Rivers, new water tubes for the Mississippi Monster have been ordered to increase the weight capacity for the ride.
While Batton and his daughter are both season ticket holders, they don’t plan to return to the waterpark anytime soon.
“The disappointment that she felt by not being able to ride the brand-new ride was definitely overshadowed by the public humiliation of being asked to step on a scale,” Batton said. “Then further than that, being told that you’re overweight...We as parents now have to undo the emotional damage that this corporate company caused us.”
Jimmy Holmes, a spokesperson for Raging Rivers, sent KMOV a statement Wednesday regarding the incident:
“Our goal is never to embarrass anyone, but we must look out for their safety while visiting Raging Rivers. Raging Rivers takes an abundance of precautions to ensure the safety of our guests while enjoying our slides and attractions. The new Mississippi Monster Slide has a max weight limit of 200 lbs per rider. Signage is located at the base of the slide, alerting guests of this restriction. In addition, there is a scale that all guests who choose to ride the attraction must step on to ensure they meet the safety requirements for the ride. We will continue to follow manufacturer guidelines for safety while offering our guests a fun experience at Raging Rivers Waterpark.”
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