Kansas side of the KC metro experiences long wait times at DMVs - KCTV5 News

Kansas side of the KC metro experiences long wait times at DMVs

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OLATHE, KS (KCTV) -

You may not have seen a line outside the DMV in Olathe, but people were waiting for hours inside.

“Well, we couldn’t sit down because there weren’t any seats at first,” said Jacqueline Ross, who waited with her daughter.

For the last several weeks, DMVs on the Kansas side of the metro have been dealing with lines.

In Olathe, there wasn’t a line outside, which was a good thing for 16-year-old Lucy Graff.

“I was getting my license today,” she said. “There were like two people ahead of us. Then they kept going with a bunch of different tickets that we didn’t know about.”

Those tickets were from the e-check in. The process takes about five minutes online.

At the end of that receipt, however, it will say that if they’re full, you may not get helped.

“They need to come up with a more organized and timely way to do this,” Ross said. “It’s something everybody needs to do.”

The Department of Revenue told KCTV5 News that they are sending help to Johnson County. With the summer rush and the new Real IDs, offices are seeing backups.

One man said he waited four hours, but that five minutes of that was actually getting his license.

Meanwhile, the Missouri side of the metro is having its own problems. 

There, drivers will not be able to head downtown to renew their license anymore because the office is moving.

Not everyone is happy about that change and there were some very unhappy customers there on Thursday.

The one thing to remember is that it’s not a city issue. The DMVs in Missouri are overseen by the state’s Department of Revenue, but private companies run the facilities.

A new company came into the area when it was up for grabs. KCTV5 News is working to get documents to learn which company that is.

The new spot on Emmanuel Cleaver II Boulevard will be open on July 20, but for people coming into the downtown office, the closure was a shock.

“Luckily, I guess came here today,” said Roget Davis, who was waiting in line at the DMV. “I would have come here after that date and just found out that way.”

“I mean, I don’t know how they came to the conclusion that it would be advantageous to close it but, it sounds like they should probably leave it open for everyone,” Davis said.

If you use the downtown DMV in Missouri, it will be closed after Friday, July 13.

The new office opens on July 20.

Until then, the closest location is in North Kansas City.

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