United Airlines is training its employees in compassion - KCTV5 News

United Airlines is training its employees in compassion

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(Meredith) – After facing a backlash from consumers as onboard incidents went viral, United Airlines is kickstarting a “core4” program for 30,000 of its employees.

CNBC reported thousands of employees will undergo four hours of compassion training, which will teach how to be more efficient in situations "with a smile".

The training will mainly focus on flight attendants and gate agents, according to CNBC.

[Related: United joins Delta in tightening rules for comfort animals]

The program includes role-playing exercises in solving issues and discussing how the situations were handled. United’s “core4” will also teach employees how to use more eye contact with customers and show positive, open body language in conversation.

Airlines such as Delta have launched programs in the past, that gave its employees more power to appease passengers during incidents.

According to Sara Nelson, president of the Association of Flight Attendants, "core4" is an important step in preventing further incidents from going viral on flights and smearing the United Airlines brand.

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