Heating concerns at renovated high-rise apartment complex in KC - KCTV5 News

Heating concerns at renovated high-rise apartment complex in KC continue

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Heating concerns at newly redeveloped high-rise apartments in downtown Kansas City continue.

Earlier this week we told you about tenants having issues with their HVAC system at Commerce Tower. Some residents say their windows ice over on really cold nights.  

It’s a widespread issue in the building.

Just in the last 24 hours, some tenants have been without heat.

Now, the city says they will step in if residents will file complaints.

On Wednesday, Commerce Tower tenant Don Budd told us the HVAC system throughout the 30-plus story building was not working properly.   

"There's no heat in the wintertime,” Budd said. “It got down to 40 degrees in my unit." 

Commerce Tower Group and the owner of the building still have not returned our calls.

However, on Wednesday after our report aired, residents received a text message saying, “Maintenance is aware of the current heating situation and is working to get it resolved as quickly as possible.”

However, it appears the issue was not resolved overnight.

Friday morning, another text was sent to resident saying “We are working diligently on resetting the HVAC unit.”

It’s an issue residents like Don Budd say happens far too often.

We took those concerns to the city’s Neighborhood and Housing Department spokesperson John Baccala.

“With the fluctuation of temperatures, we want to make sure the residents of Kansas City are safe,” he said.

Baccala said residents should call 311 with complaints and a code inspector would be dispatched.

“When we’re talking about extremes that we might have in the next 72 hours, that’s a big issue” he said. “It’s going to be a big issue if we can’t get the facility heated or cooled to the level it needs to be.”

Budd said, to make matters worse, he lost sentimental items in a storage unit on the top floor after a ceiling leak.

He said Commerce Tower promised to refund him but now is unwilling.

“After I think I grasped what was going on, it was hard,” he said, “because a lot of it I’m never going to get back."

Budd says he’s paying over $2,000 in rent a month for a two-bedroom apartment.

The city said if they find an issue, they will demand its repair in 30 days.

Previous coverage:

Newly renovated high-rise apartment complex in downtown Kansas City under scrutiny

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