Macy’s, other stores experience card reader outages on Black Fri - KCTV5 News

Macy’s, other stores experience card reader outages on Black Friday

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UPDATE: Macy's has released a statement about the outage on Black Friday: 

We have fully resolved Macy’s system issues. We highly value our customers and sincerely apologize for any inconvenience yesterday’s system slowdown may have caused during their shopping experience. The delays we experienced yesterday afternoon were due to a capacity-related issue that caused some transactions to take longer to process. We do not anticipate any additional delays.

Previous coverage from Friday:

A card reader outage was hit or miss for some shoppers at Macy’s on 71st in Prairie Village.

Several people KCTV5 spoke to said they were able to use their Macy’s credit card without any problems, while others said it took several tries before their credit or debit cards processed.

It wasn’t just happening here, however.

It’s happening at stores across the country and some online shoppers have even taken to Twitter to voice concerns about the store's website being temporarily down for improvements.

One shopper said it took about 30 minutes to finally make a purchase, but she and her daughter were persistent because it was a good deal.

“It actually worked, probably on the second register, and we went up the stairs after trying three times downstairs,” said Ginessa Washington. “We went upstairs to jewelry and it worked on the third try and she said we lucked up.”

Macy’s released this statement about earlier: “It is taking longer than usual to process some credit and gift cards in our stores, but we had added additional associates to the floor who are working to resolve the issue as quickly as possible"

It appears Macy’s problems started late this morning.

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