Technical difficulties with Ticketmaster cause headache for some - KCTV5

Technical difficulties with Ticketmaster cause headache for some Chiefs fans

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People in line waiting for ticket refunds. (Nick Sloan/KCTV) People in line waiting for ticket refunds. (Nick Sloan/KCTV)
KANSAS CITY, MO (KCTV) -

Many Chiefs fans couldn't access their parking passes or tickets online through Ticketmaster to get inside Thursday’s final preseason game.

KCTV5 talked to fans who had to wait in line to get printed tickets and refunds.

They said that when they tried to login to Ticketmaster's account manager on the Chiefs app, it failed.

All other portions of the Chiefs' app appeared to be up and running.

So, while many Chiefs fans tailgated, others got stuck at the gate trying to show their prepaid parking passes.

“You couldn't sign in to get into the parking lot,” said Curtis Powell. “It was a hassle all the way around.”

Powell is a season ticketholder and couldn't use the app to show his tickets to get into the game.

"Ticketmaster screwed up,” he said. “They said it is league-wide. I had to walk all the way over to get my tickets.”

Arrowhead Stadium’s ticket office confirmed Ticketmaster was having technical difficulties. They asked fans to pick up their tickets at the stadium's ticket office.

Powell took the inconvenience in stride.

"Everybody over here is having the same problems,” he said. “Computers. You can't live with them. Can't live without them. What are you going to do?”

The ticket office also issued refunds for fans who prepaid to park online and had to pay a second time due to the technical difficulties.

Denver Broncos fans faced the same issues during their final preseason game.

A Broncos spokesperson said, "Ticketmaster is working on the issue, and we expect it to be fixed momentarily."

KCTV5 tried contacting Ticketmaster for comment on Thursday night, but their phone lines were busy.

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