Residents complain over trash troubles in Lee's Summit - KCTV5

Residents complain over trash troubles in Lee's Summit

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Residents in a Lee’s Summit neighborhood can breathe a bit easier now. For more than a week, they say they’ve been in the dark about their trash not being picked up. (KCTV5) Residents in a Lee’s Summit neighborhood can breathe a bit easier now. For more than a week, they say they’ve been in the dark about their trash not being picked up. (KCTV5)
LEE'S SUMMIT, MO (KCTV) -

Residents in one Lee’s Summit neighborhood can breathe a bit easier now. For more than a week, they say their trash hasn't been picked up and the company, Urban Disposal Waste Management, wasn't communicating with them. 

Wednesday afternoon, after a week in the heat, the trash was picked up by employees in a pickup truck with a trailer in the back, instead of a normal dump truck. 

Residents in the area, while grateful to get their trash picked up, were still surprised about the seeming lack of communication. “From excellent customer service to nothing," said Kerry Hanis. "You know, you couldn’t even get an answer or anything, it was really frustrating. You know? Didn’t know what to do!”

Like many people, Hanis had been waiting since last week for her trash to be picked up by Urban Disposal Waste Management. When it didn't happen for several days after that, she was concerned.

“And of course, you scan the neighborhood, everybody else’s is still out, nobody else’s is picked up, it’s not just me," she said, "then another day goes by, and then it happened for a solid week."

In Lee’s Summit, the city doesn’t manage the trash pick up, so residents have the choice to pick their own haulers. The city does have a licensing process, but it is mainly for handling insurance. They also avoid stepping in because it could make matters worse.

“If we do that, that usually leaves our customers in a bigger lurch," said Lee's Summit Public Works deputy director, Bob Hartnett. "They have paid in advance for service. If we pull that license, their payment is gone, and we end up being in between the customer and their hauler."

Wednesday afternoon, Urban Disposal's operations manager told us the issue was broken trucks. They are in the process of getting 3 new trucks in the next week. 

“What we’re asking our customers to do is if your garbage has not been picked up, keep it out at the curb, we’ll get to it as soon as we possibly can," said Hughes. "By this time next week, it shouldn’t be a problem."

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