Kansas City Police Department looking for more 911 call takers - KCTV5 News

Kansas City Police Department looking for more 911 call takers

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The Kansas City Police Department needs more 911 call takers, and there is a huge recruitment push to hire more. (KCTV5) The Kansas City Police Department needs more 911 call takers, and there is a huge recruitment push to hire more. (KCTV5)
KANSAS CITY, MO (KCTV) -

The Kansas City Police Department needs more 911 call takers, and there is a huge recruitment push to hire more.

That’s because, on average, people wait more than 30 seconds on hold before they get a live person. Last month, someone was stuck on hold for more than 17 minutes.

There are only 78 call takers in Kansas City to answer all of the emergency calls. Ideally, the department would have 130, but that’s not likely to happen anytime soon.

"If anybody is interested in this type of job, this would be a great opportunity for them," said Jean Fracassa, the Kansas City Police Department's communications supervisor.

Here’s how Kansas City stacks up to comparable cities with similar call volume.

  • Milwaukee: 137
  • Atlanta: 129
  • Albuquerque: 119
  • Charlotte: 113
  • Fort Worth: 102

"My concern is our staffing levels and that is causing part of the issues," Fracassa said.

Long hold times in terrible emergencies have placed the police department in harsh spotlight.

Clint’s Comic’s was robbed, and the owner was injured at the crime scene.

"Yes, it was a six-minute hold. There were four calls all at once," Fracassa said.

People finally ran to a fire station, but James Cavanaugh died.

That day people waited an average of 54 seconds, and someone that day waited eight minutes to get through for help

The department is looking for people with good customer service skills. It’s great if you are bilingual, and you need to be a multitasker and calm.

The pay is good and overtime is available. There are pensions and great benefits.

You can get more information by clicking here.

Copyright 2017 KCTV (Meredith Corp.) All rights reserved.

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