Water work leaves Governor Stumpy's Grill House owner frustrated - KCTV5

Water work leaves Governor Stumpy's Grill House owner frustrated

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KCTV5 News reached out to Kansas City Water Services for answers. They say crews discovered a problem underground, and that’s why the work couldn’t get done overnight. (KCTV5) KCTV5 News reached out to Kansas City Water Services for answers. They say crews discovered a problem underground, and that’s why the work couldn’t get done overnight. (KCTV5)
KANSAS CITY, MO (KCTV) -

A restaurant owner is helpless after he loses business on his busiest day of the week.

Governor Stumpy's Grill House is usually packed on a Friday at lunch but not today. There’s water rushing outside, but not a drop inside.

And when there’s no water, owner Kevin Ryan says he is without business, and that's what pays the bills.

Ryan said the water department warned him Wednesday that the water would need to be shut off while they installed a new valve. But he says they agreed they would wait until after closing time Thursday night.

Ryan said the water got shut off sooner than that while they had a restaurant full of people. And he said there were no crews working through the night either and didn’t return until late Friday morning right before the lunch rush.

“This is terrible. Why would they do it at this time of day?" customer Fritz Edmunds said.

Governor Stumpy's was forced to turn away regulars, and they weren’t happy either. 

Friday is by far their busiest day, and that meant thousands of dollars were lost. 

"Here we are, just frustrated with nobody giving me any answers or results," Ryan said.

KCTV5 News reached out to Kansas City Water Services for answers. They say crews discovered a problem underground, and that’s why the work couldn’t get done overnight.

“We recognize the importance of a restaurant being able to serve its customers, and we strive to lessen the impact any work might have on a business owner," a city spokesperson said.

Ryan hopes they’ll try a little harder next time.

“I want to be approached. I want to be told. I want to learn. I want to understand why we can't plan this better," Ryan said.

And there was another blow. The work crews were doing Friday is just a temporary fix. Crews are going to have to come back again and shut the water off to complete the job.

Copyright 2016 KCTV (Meredith Corp.) All rights reserved.

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