Kansas man says video shows he got charged for gas he didn't get - KCTV5

Kansas man says video shows he got charged for gas he didn't get

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OLATHE, KS (KCTV) -

When someone swipes their credit or debit card at a gas pump, they expect to pay for what they've pumped, but a Kansas City man is perplexed after being charged for gas he didn't get.

"I'd seen videos on the Internet before this happened, but I always thought it was fake," Josh Ishmael said.

But Ishmael's own video shot Wednesday afternoon at the Everyday Conoco at East Kansas City and Ridgeview roads in Olathe, KS.

"It was going very, very slow and I was like, ‘I wonder if anything's coming out?' So I took the pump off and pulled it out and sure enough nothing was coming out. I looked at the meter and it was still clicking by," he said.

It wasn't charging a lot, but the meter was still counting up.

"Seventy-four cents is 74 cents," Ishmael said.

KCTV5 News showed Ishmael's video to the gas station's owner. He didn't want to talk, but checked the pumps himself. The regular nozzle worked fine, but it was the E85 nozzle Ishmael used that did the same thing for the owner.

The owner promised to get it checked out, then bagged the pump at KCTV5's suggestion, saying that if there's a problem, he'll fix it.

Whatever the reason, what's happened at the Olathe gas station is nothing new. In May, KCTV5 Investigative Reporter Eric Chaloux took a closer look at accuracy problems at Kansas pumps. He found that people may have better luck in general in Johnson and Wyandotte counties in because those pumps are inspected once a year, as opposed to every 18 months in the rest of the state.

The Kansas Division of Weights and Measures also does random secret station inspections, looking for differences between what a person pays and what they pump.

Ishmael says it's a matter of principle.

"It's definitely buyer beware and that's just bad business," he said.

On the other side of the state line in Missouri gas pumps are also checked once a year and have a lower pump failure rate than in Kansas.

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