Procrastination, Labor Day holiday lead to long DMV lines - KCTV5 News

Procrastination, Labor Day holiday lead to long DMV lines

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Some Johnson County residents heading to the DMV on Tuesday discovered they faced a five-hour wait.

Officials said folks choosing to show up in person rather than renew via the Internet or mail, the upcoming Labor Day holiday weekend and popular last names led to the lengthy waits. Officials said August is a high volume month especially since the offices are handling residents with the last names of M, N and O.

"I'm wasting a day trying to get my tags updated," said Bill Howard, who is retired. "I got here at 11:30 and it looks like it will be another two hours if I'm lucky."

A KCTV5 viewer sent the television station a photo showing a five-hour wait. It had dropped to three hours when KCTV5 arrived mid-afternoon.

Some were so stunned by the long lines that they left before completing their renewals.

"I should have sent them in by mail and I know that but I've been busy," said Caroline Morris who waited with her husband for two hours before waving the white flag.

Others retreated home to sign up online.

One woman said the wait was three hours when she checked in online. She said she returned to the DMV office three hours later and was processed in less than 10 minutes.

You can also sign up to get text alerts to let you know when your time is nearing to check in.

County officials stressed that the lengthy delays weren't related to the software issues that caused enormous wait times last year.

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