Global Intelligent Virtual Assistant Market 2014-2018 with Creative Virtual, eGain, IntelliResponse Systems, Next IT & Nuance Communications Dominating - KCTV5

Global Intelligent Virtual Assistant Market 2014-2018 with Creative Virtual, eGain, IntelliResponse Systems, Next IT & Nuance Communications Dominating

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SOURCE Research and Markets

DUBLIN, May 9, 2014 /PRNewswire/ --

Research and Markets (http://www.researchandmarkets.com/research/tx6m8v/global) has announced the addition of the "Global Intelligent Virtual Assistant Market 2014-2018" report to their offering. 
     (Logo: http://photos.prnewswire.com/prnh/20130307/600769 )

The Global IVA market will grow at a CAGR of 39% over the period 2013-2018.

An IVA is a customized automated digital character, such as an avatar or a 3D animated persona, which provides information and service assistance to customers. An IVA provides assistance on wide range of topics such as company details including financial and investor-related details, product portfolios, and technology-related information. They provide better customer engagement when compared to customer executives. Enterprises can use IVAs to reduce investment in developing multiple customer contact centers because IVAs offer maximum revenue for minimum resources. 

To remain competitive, every enterprise, even SMEs, is deploying IVAs in their business processes. Demand for cloud-based IVAs is growing as it is based on a "pay-per-use" concept and is affordable, even for SMEs. These IVAs offer a personalized service to customers and increase brand loyalty and drive productivity of an enterprise. For instance, Oracle Corp. offers the Oracle RightNow Virtual Assistant Cloud Service, which has key features such as customer language, proactive engagement, live chat escalation, mobile support, and customer portal widgets.

According to the report, the growth of the Global IVA market is driven by many factors, and one such major driver is the increasing demand for automated knowledge management. Enterprises need virtual assistants to manage a large amount of data through automatic database searches and to retrieve relevant details. They check vast product catalogues to guide customers to a product selection that matches their requirement, which increases enterprise sales.

Further, the report states that the requirement of service providers to integrate virtual assistants with the knowledge base of an enterprise, as they have their own knowledge base, acts as one of the major challenges.

Key Vendors

  • Creative Virtual Ltd.
  • eGain Corp.
  • IntelliResponse Systems Inc.
  • Next IT Corp.
  • Nuance Communications Inc.

Other Prominent Vendors 

  • Anboto
  • Ecreation
  • Eidoserve Inc.
  • Inbenta Technologies Inc.
  • Indisys Technology Group Corp
  • Speak Toit
  • Stanush Technologies
  • Synthetix Ltd.
  • The Selfservice Co.
  • Vi-Clone Corp.
  • Virtual Zone Ltd.

Key Topics Covered:  

  1. Executive Summary
  2. List of Abbreviations
  3. Scope of the Report
  4. Market Research Methodology
  5. Introduction
  6. Market Landscape
  7. Market Segmentation by End-users
  8. Geographical Segmentation
  9. Global Intelligent Virtual Assistant MarketBuying Criteria
  10. Market Growth Drivers
  11. Drivers and their Impact
  12. Market Challenges
  13. Impact of Drivers and Challenges
  14. Market Trends
  15. Trends and their Impact
  16. Vendor Landscape
  17. Key Vendor Analysis

For more information visit http://www.researchandmarkets.com/research/tx6m8v/global


Media Contact: Laura Wood , +353-1-481-1716, press@researchandmarkets.net


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