Two QuikTrip convenience stores in Olathe receives contaminated shipments of fuel overnight Wednesday into Thursday.
Mike Thornbrugh, a spokesperson for QuikTrip's corporate office, said the stores at 15710 S. 169 Hwy. and 15650 West 135th Street receives a shipment of fuel that was contaminated at the loading facility.
He said a valve was left open, which allowed for diesel fuel to be mixed with unleaded during the filling process at the terminal operated by the company Magellan.
Someone at one of the gas stations figured out the problem when a customer's vehicle had issues in the parking lot. They quickly made the call in enough time to get two other tankers who were on their way to two other QT stores.
Thornbrugh said the stations shut down the sale of unleaded fuel, pulled the contaminated product out of the tank and cleaned the tank.
A mechanic said whether a driver is in trouble depends on the concentration of diesel in the mix but, if it is going to cause damage, the driver would know by now.
"Loss of power, smoke out the exhaust, hesitation, surge, possible difficult starting. You're definitely going to have some symptoms of abnormal functioning in the car," Mark Bishop said.
QT corporate didn't know how many people were affected, but said the company is taking responsibility for any damage. They will provide to any affected customer:
Towing charges if acquired
Take care of any repair
Refund the gas price to customer and
Provide the customer a tank of gas
Thornbrugh said there are two different numbers people can call if they believe their vehicle might have gotten contaminated gasoline:
Kansas City Division office for QuikTrip at 913-362-3700.
QuikTrip Claims Department at 1-800-331-6669.
Both stores were back up and running on Thursday night.
KCTV5 spoke with someone whose car got caught up in the mix-up.
Quick Trip set her up with this full-size rental while repairs are underway on their dime. She didn't realize anything was wrong with her car until her husband asked her what she did to it.
"My husband asked me what I did to the car, and I responded with, 'I have no idea. I just did normal things driving around' and then my car was kind of sputtering a little bit. And then he said today it was also doing it as well. And then I got a little KCTV55 update alert on my phone this morning and I was like, 'Oh my gosh, that's totally my car. That's why. So it's not my fault,'" Kelly Hamrick said.
She filled up Thursday about 10:45 a.m. at the gas station at 15650 West 135th Street.
Hamrick said the response to her crisis was remarkably quick.
"It took not that long at all to get back to me. And he just let me know right then and there that he was going to take care of everything, whether it was my rental car or the fees to fix my car and everything else. So they were just so helpful," she said.
Another affected customer, who didn't want to go on camera, sent KCTV5's Betsy Webster a text about it that said, "Qt was so quick to make this right I was stoked."
But a third customer was less satisfied and now has a lawyer involved because she broke down on the highway and got rear ended.
Copyright 2014 KCTV (Meredith Corp.) All rights reserved.
Tuesday, September 2 2014 11:12 PM EDT2014-09-03 03:12:05 GMT
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