Woman says jewelry store replaced $10K necklace with $50 fake - KCTV5

Woman says jewelry store replaced $10K necklace with $50 fake

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A Lee's Summit woman says she took her expensive necklace to a jewelry store to have the chain repair and instead wound up with a $50 piece of junk.

The jewelry store owner denies the allegations and says the woman is making up the claim.

Dawn Corlew offers her tale as a caution to others, and she said she wants Jewelry Arts held responsible for the deception.

Corlew said a few years back that she took a piece of jewelry to Jewelry Arts after reading favorable reviews about it on Angie's List. She said that went well so in March she took a diamond-and-platinum necklace to the jewelry store to have a detangle reattached.

She said two weeks later that she returned to get it, but was instead giving a silver chain worth $50.

"I am so devastated by this. I cannot sleep and I have been sick to my stomach over this," she said. "This just cannot be let go."

Jewelry Arts owner Mark Newman emphatically denies the woman's claims. He says he took a picture of the jewelry and it was what was returned to Corlew.

He says he has rules in place to ensure all work that is done is quality and nothing improper is done. 

Jewelry Arts in Corinth Mall has been in business for more than 30 years.

Newman even showed the photograph to Corlew but she says, "I don't care. This picture is worthless."

Corlew wasn't a regular customer at Jewelry Arts, saying she's only once before had need of repairs. She said she got the necklace in 2003, and that she has appraisal documents.

"I've been so sick over this," she said. "I've had the necklace for a long time. It means a lot to me."

Other jewelers recommend getting a good appraisals, have photographs made, get recommendations before choosing a jewelry store for repairs and even consider having your initials engraved on your expensive pieces of jewelry. They say it's rare for someone not to get their original piece of jewelry returned to them.

From now on, Corlew says she will stay at a store while her jewelry is being repaired.

Corlew did not have insurance on the jewelry. She said she will now pursue the matter in small claims court.

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