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SOURCE TOA Technologies
The leader in field service management software for the cable industry will discuss how organizations can apply predictive, data-driven field service technology to achieve increased efficiencies and enhance the customer experience
LOS ANGELES, April 29, 2014 /PRNewswire/ -- TOA Technologies will be at The Cable Show 2014 in Los Angeles, April 29 to May 1. Company representatives will be available in booth 912 to discuss how the right field service management solution can connect field teams, dispatchers, managers and customers to improve both operations and the customer experience.
A Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies helps cable providers around the world better leverage their field operations, from Cable ONE in the U.S. to Cablemás in Mexico to VOO in Belgium.
Through TOA's natively SaaS, predictive ETAdirect solution, these cable companies build more productive and efficient field operations, improve how mobile employees receive and complete work and ensure customers experience amazing service at their homes and businesses.
ETAdirect empowers cable operators to:
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA's complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA's patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect's browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
Across six continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.
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