They might have known it was coming, but on Tuesday, the bad news was formally delivered to 200 employees of Sprint's Overland Park Customer Service Call Center. They no longer have jobs.
"Today's closure of the call center in Overland Park is part of the internal announcement we made in January where we told our employees that we expected to have workforce reductions," Sprint spokeswoman Melinda Tiemeyer said.
"Those reductions come as the result of greater efficiencies that we've achieved through simpler pricing plans and improved customer service, as well as changing marketplace dynamics," Tiemeyer continued.
Tiemeyer said three call centers were closed: Overland Park, Sacramento, CA, and Elmsford, NY. She said she did not know the total number of employees who would be losing their jobs.
"About 200 employees at the center were informed of the decision on Tuesday, March 18," Tiemeyer said. "The employees were allowed to go home for the day if they wished. They will continue to work through March 25, and they will be paid through April 8," Tiemeyer concluded.
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