NEW YORK (CNN) - Any taxpayer who's gotten into a tussle with the IRS over an audit, a delayed refund or a case of identity theft may be heartened by a new report to Congress on Thursday from the National Taxpayer Advocate.
Nina Olson, whose office represents the interests of taxpayers, identifies the 25 most serious problems facing taxpayers today.
Near the top of her list: The IRS "desperately" needs more funding to do its job.
The agency's funding has been cut by about 8 percent since 2010, including an 87 percent drop in its training budget. Its full-time personnel have been reduced by nearly 8,000 people over the same period.
The government shutdown in October and the onset of automatic spending cuts known as sequestration haven't helped matters.
And all the while, Congress has greatly expanded the agency's responsibilities, for instance, it plays a key role in the administration of Obamacare.
As a result, Olson notes, the IRS last year was only able to respond to 61 percent of taxpayer calls received, and 47 percent of correspondence. It has also reduced or eliminated taxpayer services at walk-in sites around the country.
Going forward, the agency will only respond to "basic" tax law questions from January through April. So much for those who file tax returns at other times of the year.
Bill of rights: Another big problem Olson identifies is the lack of a formal, consolidated taxpayer bill of rights that both IRS employees and taxpayers are educated about.
There are "dozens" of such rights scattered throughout the U.S. tax code, she noted. For example, taxpayers have a right to confidentiality and to challenge an IRS position.
"If taxpayers believe they are treated ... in an arbitrary and capricious manner, they will mistrust the tax system and be less likely to comply with the laws voluntarily," Olson's report said. She recommends that the IRS codify in a single
Identity theft: The way the agency helps victims of identity theft also leaves much to be desired, according to Olson's report.
The IRS takes too long, nearly a year, on average, to resolve cases of taxpayer identity theft, Olson said.
That leads to very long delays in victims getting their refunds. What's more, she said, the agency should centralize the process of resolving identity cases, which currently involves 20 different units.
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