Santa's sleigh delayed after snags at UPS, FedEx - KCTV5

Santa's sleigh delayed after snags at UPS, FedEx

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Santa's sleigh didn't make it in time for Christmas for some this year due to shipping problems at UPS and FedEx. Santa's sleigh didn't make it in time for Christmas for some this year due to shipping problems at UPS and FedEx.

Santa's sleigh didn't make it in time for Christmas for some this year due to shipping problems at UPS and FedEx.

The problems appear to have affected many parts of the country, including Kansas City.

Ryan Taylor's daughter got all her gifts on Christmas, but his girlfriend had to get a last-minute replacement present.

"I actually sent it overnight, because I was that paranoid about not getting it," Taylor said.

That package was from UPS and arrived the next day. But the original gift, sent by FedEx on Dec. 16, still hasn't been delivered.

Tracking showed it was on a truck Dec. 19, and two calls since then yielded him no answers beyond, "OK, thanks."

"I paid an extra $20 to have it shipped," Taylor said.

The delays were blamed on poor weather earlier this week in parts of the country, as well as overloaded systems. The holiday shopping period was shorter than usual this year, more buying was done online and Americans' tendency to wait until the last possible second to shop probably didn't help either.

Neither company said how many packages were delayed but noted it was a small share of overall holiday shipments. While the bulk of consumers' holiday spending remains at physical stores, shopping online is increasingly popular and outstripping spending growth in stores at the mall.

UPS issued a statement apologizing and explaining, "the volume of air packages in our system exceeded the capacity of our network immediately preceding Christmas, so some shipments were delayed."

"It's their job to ship nationwide, and they should know this is the busiest time of year, and they should plan ahead of time," Taylor said. "Increase driving, increase employment, increase whatever they need to match the amount of freight flow."

FedEx offered pick-up on Christmas at some locations. But the parking lot at the UPS hub in Lenexa was virtually empty because UPS decided against having staff work Christmas to compensate.

That's something Taylor agreed with - to let the staff have some family time on this one day.

Many people on KCTV5's Facebook page agreed with Taylor that when you pay extra for a service, one should get what they paid for.

But others said gifts are just a small part of Christmas, and people should just chill out and have a little Christmas forgiveness.

If online shoppers paid for guaranteed shipping by Christmas but didn't get it, UPS and FedEx will offer refunds.

Click here for more information: has been notifying some customers affected by the UPS delays that it will refund any shipping charges and is giving them a $20 credit toward a future purchase.

Amazon spokeswoman Mary Osako said the company processed orders and got them to its shippers "on time for holiday delivery" and is now "reviewing the performance of the delivery carriers."

While some customers may get money back, they might think twice about ordering online next year.

"My wife understands but my 5-year-old daughter ... I think we're going to let it be a surprise when it comes," Eric Swanson  said. "Next time, if I need to get a gift and cut it that close, I will just have to enter the fray and go to the mall."

Copyright 2013 KCTV (Meredith Corp.) and the Associated Press.  All rights reserved.

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