Some WTOC viewers are calling us saying they can't get local channels
because they are all scrambled.
We called Comcast to get some answers. Comcast claims this was something
they had warned basic customers about a while back when the big switch first
took place in 2011. Two days ago, Comcast says they encrypted limited basic
channels as permitted by the FCC's recent order.
They say most customers were not impacted because they already have digital
equipment connected to their TV's. Meanwhile, there are some folks who are left
Comcast says they are working with what they call a small number of
customers to make it as convenient as possible for them to get the digital
equipment they may need to continue watching limited basic channels.
addition to mailing letters to those customers, they have also shipped the
necessary equipment to their homes to allow them to continue viewing their
limited basic channels.
Some WTOC viewers still are upset about the rule lapse and they blame Comcast,
including Walter Bowlen, who says "It still doesn't alleviate the problem
of losing HDTV and having to pay double or more to restore it."
questions the availablity of service now to lower income families. Comcast,
again, says they are working with customers.
You can visit this link, where Comcast explains the problems and some solutions.
Tuesday, July 22 2014 10:00 PM EDT2014-07-23 02:00:37 GMT
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