Shiela Phillips is praying for a miracle as she waits to hear from her family in the Philippines.
"Almost every minute I check my Facebook," said Phillips.
Phillips' father, sister and brother along with many of her extended family live in Tacloban City.
The town was obliterated by Typhoon Haiyan.
"Right now everything is just a guess," said Phillips.
Phillips last heard from her older sister on Thursday. The plan was for her to pick up their father and leave the city. Four days have passed and still no word from anyone. Looking at pictures on the news, one thought keeps echoing in her mind.
"I hope they are not one of them. I hope they are not one of them," said Phillips.
It was stories like Phillips' that prompted The American Red Cross Grand Canyon Chapter to open its doors on Veterans Day.
Volunteers are gathering and holding this crucial information until the Red Cross in the Philippines has the capability to begin working through their records.
"We urge families to continue using the normal processes they use to stay in touch, whether it's telephonically, email or whatever the process, because you never know when the service might go back up," said Red Cross spokesman Randy Weddle.
Meanwhile, Phillips is staying close to her computer hoping the silence is soon broken.
"I hope they are safe and I hope I still have a chance to see them," said Phillips.
Red Cross officials said that patience is key. It will likely take days or even weeks before lines of communication are back up and running.
Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.
Tuesday, September 2 2014 8:44 PM EDT2014-09-03 00:44:29 GMT
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