Friday, December 6 2013 4:39 AM EST2013-12-06 09:39:25 GMT
Dozens of upset individuals have taken to social media to express anger over a major airline's alleged treatment of a World War II veteran believed to have been on his way to Hawaii for a remembrance ceremonyMore >
Dozens of upset individuals have taken to social media to express anger over a major American airline's alleged treatment of a World War II veteran believed to have been on his way to Hawaii for a remembrance ceremony at Pearl Harbor.More >
A Southern Illinois bell ringer for the Salvation Army sings to collect money.More >
TOLEDO, OH (Toledo News Now) -
of Toledo residents sounded off Tuesday night about their water service as one
city council member is trying to change the way customers are treated.
complained about bill payments and shutting off service, but the city is
defending its water department.
a public hearing, Mary Wilson told city council she's handling her sisters'
water bills and says they're being charged double because the city takes
estimated readings instead of actual readings.
don't know how to read a meter, they didn't know their meter was broke," Wilson
said. "I strongly, strongly feel they should not be held accountable for that."
were also complaints about customer service.
think this is something you could have gotten a college student to have done a
better job of, as far as manning the phones," said Loretta Thomas. "You can
call all day, every day, you may never get through."
Lindsay Webb is pushing three new ordinances to help customers. One would
create a customer bill of rights so they understand their rights and
responsibilities. Another would create an appeals board where a third party
would decide the case.
like a public policy shift," Webb explained. "City council taking ownership of
how the Department of Public Utilities interacts with the residents that we
water department did have some support.
someone who is invested in other parts, we've got a great city and we do have a
good water department compared to others," said Ramy Eidi, president of Eidi
Utilities Director Dave Welch spoke against Webb's proposals, saying they've
taken many steps to improve customer service.
been able to reduce the amount that people have to spend waiting on the phone
by 42 percent in the last year, so we are moving in the right direction," he
said. "We actually added another eight customer service reps in the last couple
council could vote on the ordinances next week.
Thursday, December 5 2013 6:53 PM EST2013-12-05 23:53:09 GMT
Many tuned in to watch the intense chase of a stolen FedEx truck. Now a man suspected of being behind the wheel has been charged. Relatives of 19-year-old Caleb Michael Ownby said he's never done anythingMore >
Many tuned in to watch the intense chase of a stolen FedEx truck. Now a man suspected of being behind the wheel has been charged.More >
Friday, December 6 2013 12:14 PM EST2013-12-06 17:14:29 GMT
Shawnee Mission School District maintenance crews are looking at an elementary school's heating system after a fire alarm sounded.Mill Creek Elementary School in Lenexa was evacuated as a precaution afterMore >
Mill Creek Elementary School in Lenexa was evacuated as a precaution after a fire alarm sounded Friday morning.More >
Thursday, December 5 2013 8:58 PM EST2013-12-06 01:58:45 GMT
Months after a teenage girl was killed in a crash in a stolen car and abandoned by those with her, prosecutors filed new charges against the teen accused of driving the car. At the time of the crash,More >
Months after a teenage girl was killed in a crash in a stolen car and abandoned by those with her, prosecutors filed new charges against the teen accused of driving the car.More >
Thursday, December 5 2013 8:43 AM EST2013-12-05 13:43:23 GMT
SACRAMENTO, CA (CNN) - Hannah and Tom Hepner are the proud parents of triplets. But these aren't just any triplets, they're extremely rare babies. They were conceived naturally without the help of fertilityMore >
Hannah and Tom Hepner are the proud parents of triplets.More >
Thursday, December 5 2013 9:55 AM EST2013-12-05 14:55:20 GMT
The Jackson County Medical Examiner's Office considers the death of a man after a struggle in an Arrowhead Stadium parking lot a homicide.The Kansas City Police Department said the medical examiner hasMore >
The Jackson County Medical Examiner's Office considers the death of a man after a struggle in an Arrowhead Stadium parking lot a homicide. Court documents released late Wednesday afternoon say that the victim was repeatedly punched in the face after he was found in the wrong vehicle.More >
Thursday, December 5 2013 8:37 PM EST2013-12-06 01:37:45 GMT
Randy Reed, the owner of GMC Buick dealerships around the metro, has filed a lawsuit against the federal government's Affordable Care Act so that his company's insurance plan does not have to cover theMore >
A Kansas City car dealer is challenging the federal requirement that he provide his employees with health care coverage that includes contraception. He argues it violates his religious beliefs.More >
Thursday, December 5 2013 10:54 AM EST2013-12-05 15:54:50 GMT
Multiple police cruisers are chasing a stolen FedEx truck on highways through east Kansas City.The vehicle was reported stolen about 4:10 p.m. Wednesday in the 2100 block of E. 89th St. The chase has beenMore >
A man who stole a FedEx truck is on custody after a police chase that went from east Kansas City across the state line into a Kansas suburb.More >