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SOURCE Tata Consultancy Services
Enhanced Mobile App Offers Agents Anytime Access to Critical Information and Customer Service Tools on Android Devices
MUMBAI, India, Oct. 21, 2013 /PRNewswire/ -- Tata Consultancy Services (TCS) (BSE: 532540, NSE: TCS), a leading IT services, consulting, and business solutions organization, today announced an Android device ready version of its TCS Digital Insurance Agent Solution, an innovative mobile application that enables insurance agents and brokers to perform sales in real-time, provide immediate customer service, and stay informed and connected while they're on the go. The application is designed to leverage native tablet features, such as camera, voice recorder and location services for agent business transactions. The TCS Digital Insurance Agent Solution can be leveraged for key functions including prospecting, lead management, sales projection, measuring of sales results and showcasing product capabilities.
The TCS Digital Insurance Agent Solution is available as a native iPad app, and Hybrid app for iPad and Android based tablets. The new Hybrid version supports multi-language, enhanced encryption for device data storage and ease of transition from the mobile app to deployment on a laptop or desktop.
"The evolution of the TCS Digital Insurance Agent Solution is a perfect example of how TCS is constantly investing in harnessing new technology to bring innovation to the insurance industry," said Suresh Muthuswami, President, Insurance and Healthcare at TCS. "We see this tool as a real game-changer that will transform the way agents do their jobs while delivering a great customer experience."
"A recent Novarica survey revealed that 60 percent of insurers will add new mobile capabilities for policyholders and agents in 2013," said Karlyn Carnahan, Principal at Novarica. "With mobile now incorporating tablets, insurers are seeing mobile capabilities as essential to their information value chains. Agents are seeking tools that improve interaction effectiveness from presentation to generating illustrations to completing applications. Mobile applications are an effective business tool and communication channel to streamline an agent's job by creating efficiencies, improving customer interactions, and allowing agents to conduct business from any location."
The upgrade of the TCS Digital Insurance Agent Solution is the latest in a series of product innovations from the company's Insurance Innovation Lab – a state-of-the-art environment for customers to test new ideas and trial new solutions. Earlier this year, the company released TCS Insurance QuickPass – an app that allows insured drivers to maintain a true "digital wallet" that includes a digital version of their insurance card and other critical policy and resource information on their smartphones.
About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. A part of the Tata group, India's largest industrial conglomerate, TCS has over 285,000 of the world's best-trained consultants in 44 countries. The company generated consolidated revenues of US $11.6 billion for year ended March 31, 2013 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com.
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