A week later, problems continue with signing up for healthcare - KCTV5 News

A week later and some still having problems signing up for healthcare

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Health and Human Services Secretary Kathleen Sebelius was on The Daily Show Monday night and Jon Stewart joked with her about how the healthcare marketplace saw so many problems on its opening day.

"We're going to do a challenge. I'm going to try and download every movie ever made and you're going to try to sign up for Obamacare and we'll see what happens first," Stewart joked with Sebelius.

It's been one week after the Affordable Care Act debuted with open enrollment, and things are still moving slow.

"I think it's getting better. People were frustrated at first because the website was very slow and wasn't working properly," said Jim Torres, a healthcare marketplace counselor with Samuel U. Rodgers Health Center.

Now, some of the uninsured trying to enroll online through healthcare.gov are able to get on the sign up page. Initially, even that was difficult.

Torres says that's a step.

"They added a server I think and expanded bandwidth I think," he said.

At Swope Health Services, self-employed grandmother Dinah Watts waited eagerly to sign up. She's been without health insurance for years.

"You can't afford it. How can you afford it? It's hard to afford just dental work," she said.

Enrollment counselors like Karimah Baptiste walked her through the sign-up process.

"People are not upset that the website isn't working, they really just want to enroll," Baptiste said.

"I talked to a man. He and his wife were paying COBRA $1,300 for their insurance," Torres said.

But, a week after sign-up for the program became available, it still hasn't been easy. Computers are still lingering behind.

"It just freezes up and sometimes there are error messages, which does make it take a long time to enroll," Baptiste said.

Enrollment counselors aren't giving up. When the website stalls, Baptiste walks those trying to sign up through a paper application.

"It's important decision and people shouldn't rush into it," Torres said.

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