Tuesday, February 26 2013 11:15 PM EST2013-02-27 04:15:09 GMT
A steady stream of questions from the KCTV5 News investigative team appears to have spurred on a major policy change by the Kansas City, MO, Water Services Department that could finally stop the flow ofMore >
For the past seven months, the KCTV5 News investigative team has exposed one problem after another inside the Kansas City, MO Water Services Department. The reports uncovered millions of dollars in unpaid bills; revealed how taxpayer dollars were being used to pay for pricey public relations personnel; discovered customers without pipes still being billed thousands of dollars. The latest story sparked a big change that could mean money saved for one out of every eight customers.More >
Wednesday, October 31 2012 9:55 AM EDT2012-10-31 13:55:41 GMT
In an ongoing investigation of the Kansas City, MO, Water Services Department, KCTV5 uncovered a brand new billing problem. Just as the water department promised to create better customer service, residentsMore >
In an ongoing investigation of the Kansas City, MO, Water Services Department, KCTV5 uncovered a brand new billing problem. More >
Thursday, October 11 2012 11:00 AM EDT2012-10-11 15:00:34 GMT
A recent investigation into the Kansas City, MO, Water Services Department exposed how the city decided to tackle unpaid water bills and poor customer service by spending more money. A July investigationMore >
A recent investigation into the Kansas City, MO, Water Services Department exposed how the city decided to tackle unpaid water bills and poor customer service by spending more money.More >
Sunday, August 12 2012 12:06 PM EDT2012-08-12 16:06:22 GMT
A lack of money is something the Kansas City Water Services Department has been lamenting for years. To help offset the costs of a crumbling infrastructure and an ensuing flood of water main breaks, theMore >
A KCTV5 investigation uncovered millions of dollars in untapped revenue; money that could be used to help fix the metro's water woes. Discovered among the 12,000 names on the Kansas City Missouri Water Services Department's list of delinquent bills obtained in late May, some unexpected customers.More >
KANSAS CITY, MO (KCTV) -
The Kansas City water department recently spent $20,000 for a new look and logo. While the department may look different from the outside, residents, like Rose Malone, see no change when it comes to the agency's billing mistakes.
"What I didn't understand was the turnoff notice; if you don't pay it they were going to turn it off," Malone said. "I was like it's already off."
In the middle of 2012, Malone started receiving bills and turnoff notices for a house on Kansas City's southeast side.
It's where she and her husband, Grant Malone, moved in the early 1970s and where they raised a family.
Grant Malone stayed in the home after the couple divorced. Rose Malone says you could always find him in a favorite spot.
"He sat on the porch overlooking that park," she said. "He loved that place"
The house sits vacant now. Thieves have stolen anything of value, including the water pipes. However, that theft is not the main reason for Rose's disbelief at the continuing water bills from KCMO.
"Obviously, you can't bill a dead man," she said.
Grant Malone passed away in 2008. As the personal representative of her ex-husband's estate, that is something Rose Malone said she has explained more than once to Kansas City Water Services.
"Nobody was listening," she said. "It was like pouring water on a duck's back. It just rolled right off. And the bills kept coming. The bills just kept coming."
The bills continued even after providing the agency with a death certificate.
Within 24 hours of KCTV5 contacting the water department, Rose Malone finally got the call she'd been waiting to receive.
"He wanted to tell me he had resolved the problem and the bill was now zero," Rose Malone said. "It was finally done. I was shocked and happy."
The bills started coming to her during the time the city decided to dust off and try to collect on old, inactive accounts.
KCTV5 asked if that's what happened with the account of Grant Malone but was told the agency has a policy against discussing customer service accounts, apparently even after they're deceased.
Rose Malone's experience is just the latest billing problem uncovered in a year-long series of stories told by KCTV5.
In July 2012, investigative reporter Eric Chaloux introduced viewers to Cecelia Cole, who was being sued for unpaid water bills while the city ignored the overdue accounts of big name customers like the Jackson County Sports Complex.
KCTV5 then aired a story last October about the bills being sent to the Rourick family for a small back yard storage shed that was unable to receive water.
In February, a story focused on the bills retiree Betty Pugh had been getting for a vacant lot.
And last May, KCTV5 revealed how Sara Passan, a Prairie Village, KS resident was being told to pay for water to a KCMO lot that no longer existed.
Those stories prompted Missouri auditor Tom Schweich to call for a closer look at the city utility.
"You've exposed something that's pretty serious here, and it does need a fresh set of eyes. There's no doubt about it," Schweich told Chaloux.
It is likely the billing plight of Rose Malone will only strengthen Schweich's desire to examine the books.
That cannot happen without special permission from the governor's office.
KCTV5 will let you know what Gov. Jay Nixon decides to do about Kansas City Water Services.
Copyright 2013 KCTV (Meredith Corp.) All rights reserved.
KCTV5 Investigates: Deceased customer sent KCMO water billsMore>>
Friday, December 20 2013 7:23 PM EST2013-12-21 00:23:10 GMT
The state of Missouri's top auditor is discussing a possible review of the Kansas City, MO, Water Services Department after four stories from the KCTV5 Investigations' team exposed major discrepancies. TheMore >
The state of Missouri's top auditor is discussing a possible review of the Kansas City, MO, Water Services Department after four stories from the KCTV5 Investigations' team exposed major discrepancies.More >
Tuesday, September 2 2014 6:45 PM EDT2014-09-02 22:45:12 GMT
The World Food Program says it provided food to a record 4.1 million people inside Syria last month.More >
Islamic State extremists released a video Tuesday purportedly showing the beheading of a second American journalist, Steven Sotloff, and warning President Barack Obama that as long as U.S. airstrikes against the militant...More >
Tuesday, September 2 2014 4:42 PM EDT2014-09-02 20:42:09 GMT
Canadian police say pop star Justin Bieber has been charged with dangerous driving and assault after a collision between a minivan and an ATV led to a physical altercation in southwestern Ontario.More >
Canadian pop star Justin Bieber faces new charges after he was arrested for dangerous driving and assault following a collision between a minivan and an ATV that led to a physical altercation involving a photographer, his...More >