Social media helps Kansas City pediatrician connect to patients - KCTV5

Social media helps Kansas City pediatrician connect to patients

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Kansas City pediatrician Natasha Burgert is making a name for herself in the world of social media.

She began engaging on social media for Pediatric Associates in 2009. Her hope is to connect better with patients and their families.

"I can connect with patients and learn from them in ways that I could never have before," she said.

Dr. Burgert blogs, tweets and posts to stay in touch with her clients outside of regular office visits.

"It makes my heart sing when a mom comes in and says, 'Hey, I read that blog post you put up last week and that advice, it worked.' That allows a continuation of a conversation, it allows them to have more trust in their healthcare provider and that is really hard to find these days," Burgert said.

She stays in touch by blogging, tweeting, posting and texting in intervals throughout the day. She sets boundaries so patients know when the doctor is in and when she is not. There are still some cases where the need can't wait.

"I also deal with stress by totally diving in. If I have a family that's very challenging, I'm probably going to show up at your house because in order for me to deal with that really well, I need to be enmeshed with that and work through it in my own way," she said.

Burgert is currently working with the Academy of Pediatrics on a new initiative for global child health. She met with the offices of U.S. Sen. Claire McCaskill and Roy Blunt, both from Missouri.

A native of Omaha, NE, the doctor is most proud of the titles of wife and mother.

She met her husband, Kevin, during medical school in Nebraska, and they married in 2003. They have a son and daughter. The husband and wife duo work at the same practice near the Plaza.

"My family is my energy. They are the reason I do what I do," she said.

She developed a passion for children's health during a visit to Kenya during her residency.

"Going to Kenya and seeing kids who are dying of vaccine-preventable diseases and malnutrition and other things that just don't happen here, it kind of changed my perception of life and death and how I practice medicine," she explained.

It's an experience that she believes reminded her how amazing life is and it's a life she hopes will inspire her own children.

"I want my daughter to see that you can do whatever you want, that you can still be a great mom, that you can still make an impact on the community you serve. I want my son to know that he has a strong mom that's able to stand up for herself, she said.

To see her blog, called KC Kids Doc, click here.

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