AT&T restoring U-Verse service to most subscribers - KCTV5


AT&T restoring U-Verse service to most subscribers

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If anyone has ever wanted to watch people in several states collectively lose it, take away their phone, cable and internet service.

AT&T says U-Verse TV and internet service has been restored for most of its customers after an outage of just over three days and that it will provide credits to those affected.

The Dallas-based telecommunications company says that it expects any remaining customer issues to be resolved soon.

Company spokesman Mark Siegel says the outage affected a limited number of customers in the southwestern and southeastern United States.

Customers in the metro noticed their services dropping Thursday morning.

"Earlier today, some customers in Kansas and Western Missouri may have experienced issues with 3G wireless services. AT&T technicians quickly worked to resolve the issue, and service is currently running normally. We apologize for any inconvenience to our customers," said Chris Lester, a local spokesman for AT&T.

On Wednesday, AT&T Inc. said that it had tracked the problem to a software upgrade.

As of Sept. 30, U-Verse had about 7.4 million subscribers overall.

AT&T shares rose 18 cents to $33.96 in afternoon trading Thursday.

Copyright 2013 KCTV (Meredith Corp.)  All rights reserved.  The Associates Press contributed to this report.

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