Walmart has issued an apology after a breast cancer survivor said she felt compelled to show her mastectomy scar to be able to return a $13 book.
The woman, who KCTV5 is not identifying, said she received the book as a Christmas gift for her son.
"We didn't have a receipt. It was a gift," she said.
The woman, who underwent chemotherapy, went to a Northland Walmart off Barry Road to exchange the item. But she never imagined the scrutiny she would face in trying to make a simple exchange.
She was asked to produce a photo identification, which she readily did so, saying she knows they have to keep records to prevent fraud. But several employees didn't believe it was her because her long, blonde hair is now short and brown. Her facial features are the same, but chemotherapy ravaged her hair.
"Instead of looking at facial features, she said, 'Oh, your hair is not blonde anymore.' I had on a hat. I said, 'I lost it. It's growing back,'" the woman recalled. "She kind of frowned at me. I said, 'Honestly, it's personal but I have cancer. That's why my hair looks different.' And she kind of rolled her eyes at me and kind of snapped her fingers for her manager to come over."
She said three employees, including a manager, scrutinized her identification for what felt like an uncomfortably long period of time.
She said she offered to show them her scars.
"They were rude to me. So I finally pulled down the top of my shirt and showed them I still have the scar," she recalled. "They were kind of shocked. I said, 'I have breast cancer. I'm not going to show you another scar.'"
Walmart officials said they have reached out to store management to discuss ways to handle such cases differently.
"We truly apologize to the customer for her experience," the company said in a statement.
The woman did receive a gift card for the returned book and she hopes others will be more compassionate.
"I don't go around telling everyone and frankly it wasn't any of their business," she said. "But I just wanted to get the situation over with."
Copyright2013 KCTV (MeredithCorp.) All rights reserved.
Friday, May 17 2013 7:16 PM EDT2013-05-17 23:16:53 GMT
One person has died in a crash near Harrisonville, MO, Thursday evening. The crash happened on Missouri Highway 7 and Walker Road. It involved a car and a tractor-trailer. Harrisonville is in Cass County.More >
Savannah Nash celebrated her 16th birthday last week. She died Thursday when her car slammed into a semi while she was texting during her first time driving by herself.More >
Friday, May 17 2013 5:59 PM EDT2013-05-17 21:59:40 GMT
The National Weather Service says there is a slight risk for severe weather on Sunday, and isolated tornadoes and supercell storms are possible.The threat for severe weather will continue into Monday.StormsMore >
The National Weather Service says there is a slight risk for severe weather on Sunday, and isolated tornadoes and supercell storms are possible.More >
Friday, May 17 2013 6:47 PM EDT2013-05-17 22:47:09 GMT
Imagine suffering a medical emergency in a foreign country, half a world away. It happened to a man from Overland Park, KS, in Japan. Now, his family is trying to come up with a way to get him home whereMore >
An Overland Park family is trying to raise enough money to get their son back to the U.S. from Japan after he suffered a massive stroke in the other country.More >
Wednesday, May 15 2013 2:57 PM EDT2013-05-15 18:57:11 GMT
The old saying goes, "If you can't take the heat, stay out of the kitchen." Perhaps, this applies to Kitchen Nightmares, as well. An Arizona bakery was featured on Friday's episode of the Gordon RamseyMore >
The old saying goes, "If you can't take the heat, stay out of the kitchen." Perhaps, this applies to Kitchen Nightmares, as well.More >
Friday, May 17 2013 4:52 PM EDT2013-05-17 20:52:00 GMT
An 11-year-old girl is recovering after a distracted driver hit her and then fled.She is recovering at Children's Mercy Hospital with a broken arm, ruptured ear drum and fractured pelvis. Her family isMore >
An 11-year-old girl is recovering after a distracted driver hit her and then fled.More >
Friday, May 17 2013 7:20 PM EDT2013-05-17 23:20:10 GMT
The Rachael Ray show flew to New York a puppy that survived a month inside a locked car at Kansas City's tow lot.Ray and guest co-host Regis Philbin fawned over Kia, who was accompanied by Tori Fugate,More >
Television hosts Rachael Ray and Regis Philbin fawned this week over a puppy rescued earlier this month after living nearly a month inside a locked vehicle at Kansas City's municipal impound lot.More >
Friday, May 17 2013 10:50 PM EDT2013-05-18 02:50:11 GMT
A Kansas City woman behind a new youth literacy program celebrated a milestone Friday night and none too soon. Jean Rundle is suffering from a heart condition and in quickly declining health. She neverMore >
A Kansas City woman behind a new youth literacy program celebrated a milestone Friday night and none too soon.More >
Friday, May 17 2013 2:21 PM EDT2013-05-17 18:21:35 GMT
A woman is in custody after she allegedly struck her father in the head with a pistol, Overland Park police said Friday.The woman, who is in her middle 20s, was taken into custody about 11 a.m. This wasMore >
A woman is in custody after she allegedly struck her father in the head with a pistol, Overland Park police said Friday.More >
Friday, May 17 2013 6:00 PM EDT2013-05-17 22:00:49 GMT
A local cab driver is speaking up after a customer pulled a gun on him. A few hours later the same suspect was the target of a standoff with police. "I'm happy to get out of there with my life. Glad toMore >
A local cab driver is speaking up after a customer pulled a gun on him. A few hours later the same suspect was the target of a standoff with police.More >
Saturday, May 18 2013 12:47 AM EDT2013-05-18 04:47:49 GMT
For the first time, the University of Kansas awarded two Wounded Warrior Scholarships. The money, of $10,000/year for up to four years, goes to students who are injured veterans or caretakers of injuredMore >
A young marine from Kansas City, KS, was one of two recipients of the University of Kansas' new Wounded Warrior Scholarship.More >