Richmond company finally paid over pop machine dispute - KCTV5


Richmond company finally paid over pop machine dispute

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After months went by for a local business that wasn't seeing a dime of the revenue from their pop machine, KCTV5 stepped in to help, and the checks were put in the mail.

And in a small way, Christmas was saved.

Town and Country Animal Clinic office manager Kathy McIntosh needed help.  For four months  she said her company had not been paid commission for their vending machine and no one would return her call.

Hours after KCTV5's original story aired, she got the call she had been waiting for.

"I received a call that evening," McIntosh said.

She hoped that call would explain why the vending machine there was no longer generating commission checks.

"The first thing he said was sorry he had not returned my phone calls," McIntosh said.

He then explained a letter went out last January explaining a change in commission calculations. McIntosh said she never got that letter.

"When the new year started, they changed it over to where you had to get $50 per period. If you didn't get that $50 every month, it would start back at zero. If you got at least $50 in one period then you got your check, otherwise you wouldn't get a check," she explained.

The problem was no one would explain that to McIntosh, so she called KCTV5 for help. Pepsi quickly responded with two commission checks totaling more than $200.

"I do feel they did exactly what they said they would do," McIntosh said.

Every year the company uses their commission checks for their company Christmas party.

"The Christmas party is back on," she said with excitement.  "I think the news station is what did it for us, and I finally got people to listen to me."

McIntosh said she is thankful her representative came and met her face-to-face.  They decided to no longer have a full service vending machine instead they will do self service, meaning they have to fill the machine themselves.

It also means they do not wait for commission checks they keep the money from the machine.

Click here to read previous coverage.

This story came from our Investigative TIP Hotline.  If you have a tip for KCTV5, call 913-576-7555 or e-mail us at

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