By Stephen Mayer, Multimedia Journalist - bio | email
BELTON, MO (KCTV) -
Some Sprint customers in Belton and Grandview finally have their cell service back after weeks of dropped calls.
It has been very frustrating for Gary Adler and his family, who relies heavily on their cell phones, powered by Sprint, to keep in touch. But lately, they say their phones are basically expensive paper weights.
"We let everyone know if you need us, text us. In an emergency situation, that is not very effective," Adler said.
The Belton resident said the problems began at the beginning of the month. Since then, he hasn't been able to make or receive calls. His only way of communicating is through text messaging.
Adler only lives a few blocks from a cell phone tower and normally has great service. To make matters worse, Adler said he has received the run-around from Sprint's customer service.
"That is what is concerning to me, to be out that long. And I have received three different stories. It is sort of like the right hand doesn't know what the left hand is doing," he said.
A few miles north in Grandview, it is the same story for Sprint customer Barbara Bortles.
Like Adler, she said phone calls are constantly dropping and only text messages seem to go through. But that is a concern for Bortles, who has medical issues.
"I have a muscle disease. I thought about falling down and not being able to get help, and that is scary," Bortles said.
A spokeswoman for Sprint sent KCTV5 the following statement:
"We are currently in the middle of transitioning our network from 3G to 4G LTE, and while we don't anticipate any issues, there can sometimes be hiccups with service in a particular area. We apologize for any inconvenience this may have caused our customers in Belton, and we expect service to improve as we work through the issue."
Both Adler and Bortles say they will be pressing Sprint for major discounts off of their bills.
This story came from KCTV5's Investigative Hotline. If you have tip, call us 576-7555 or e-mail us at Investigate@kctv5.com.
Copyright 2012 KCTV (Meredith Corp.). All rights reserved.
Sunday, May 19 2013 11:52 AM EDT2013-05-19 15:52:39 GMT
The National Weather Service says there is a slight risk for severe weather on Sunday, and isolated tornadoes and supercell storms are possible.The threat for severe weather will continue into Monday.StormsMore >
The National Weather Service said there is a moderate risk for severe weather on Sunday, and isolated tornadoes and supercell storms are possible.More >
By Ben Brumfield, CNN updated 7:18 AM EDT, Sun May 19, 2013STORY HIGHLIGHTSRichard DeCoatsworth took a shotgun blast to the face in the line of duty in 2007Wounded, he pursued the assailant and calledMore >
A former "top cop," who had the honor of sitting next to first lady Michelle Obama during a televised presidential speech four years ago, is facing rape allegations.
It's all about the odds, and one lone ticket in Florida has beaten them all by matching each of the numbers drawn for the highest Powerball jackpot in history at an estimated $590.5 million, lottery officials...More >
Some lucky person walked into a Publix supermarket in suburban Florida over the past few days and bought a ticket now worth an estimated $590.5 million - the highest Powerball jackpot in history.More >
Saturday, May 18 2013 2:27 PM EDT2013-05-18 18:27:31 GMT
Students are calling the death of a Harrisonville teen a rude awakening. Troopers said 16-year-old Savannah Nash pulled in front of a semi Thursday at Missouri Highway 7 and Walker Road. Savannah wasMore >
The deadly accident near Harrisonville is an opportunity for parents to talk to their teens about texting and driving, but now several smartphone companies have created apps that could put a stop to some of the dangerous behavior.More >
By Jason Moon, CNN updated 2:32 AM EDT, Sat May 18, 2013STORY HIGHLIGHTSThe explosion was caused by a meteoroid that hit the lunar surfaceIt was visible on earth without a telescopeNASA sees hundredsMore >
A meteoroid struck the surface of the moon recently, causing an explosion that was visible on Earth without the aid of a telescope, NASA reported Friday. But don't be alarmed if you didn't see it; it only lasted about a second. More >
Saturday, May 18 2013 7:40 PM EDT2013-05-18 23:40:22 GMT
A bank on the Country Club Plaza was robbed Saturday afternoon. The FBI reported the Commerce Bank located at 47th Street and Wornall Road was robbed.They have provided little details about a suspect descriptionMore >
A bank on the Country Club Plaza was robbed Saturday afternoon.More >
Saturday, May 18 2013 11:00 AM EDT2013-05-18 15:00:13 GMT
(CNN) – Chances are your smartphone contains some of your life's most important numbers, phone numbers, birthdays, maybe even bank or social security numbers. It's convenient to store so much informationMore >
It's convenient to store so much information in one place, but with wireless threats on the rise, you need to keep your personal data secure.More >
Sunday, May 19 2013 5:12 PM EDT2013-05-19 21:12:22 GMT
Passengers on a party bus ended up in the hospital early Sunday morning after a wreck. The crash happened about 3 a.m. on U.S. Highway 71 near Swope Parkway. An ambulance took several passengers to anMore >
A night out on the town ended with several people suffering minor injuries after a party bus crashed.More >