A local business was expecting to get a payout from their pop machine, but instead they say they are getting scrooged.
The Pepsi machine outside a small animal clinic in Richmond, MO, does more than serve cold beverages, it earns a small commission for each drink sold.
Office manager Kathyryn McIntosh knows a thing or two about customer service. She is less than satisfied with Pepsi representatives.
"We noticed at the first of the year we didn't get our check," McIntosh said.
For about 10 years, the Town and Country Animal Clinic received commission checks from the Pepsi machine outside their building. It added up to about $350 to $450 each year. This year however, no checks.
"What they told me was they had changed their computer systems. So we were not the only ones. Their commission rates had been put in at zero. They said they had fix it," McIntosh said.
McIntosh said that didn't happen. For four months, she has made phone call after phone call to her Pepsi representative trying to get the problem fixed.
"When I called him, he called back and said that was not his department, and I'd have to call someone else. I called someone else they told me I had to call John. Since then I've left about 10 messages with John," McIntosh said.
KCTV5 called too, and the Pepsi representative's voicemail was full.
"It's just frustrating because when I call it seems like they don't care. The other thing is this is also our office Christmas party money," she said. "I just want to be paid what we are owed. I don't want to be paid extra. I just want to be paid what we are owed so our office can have our Christmas party."
Neither the local Pepsi representative nor his supervisor returned KCTV5's phone calls.
A corporate spokesperson in New York sent the email statement:
"We value our relationship with this customer and have looked into this matter. Based on the customer's current commission payment structure, the minimum sales amount was not being met in order to receive a commission payment, but we're committed to working together to resolve this situation."
McIntosh said that information was not the same response local Pepsi representatives gave to the clinic.
She says they have requested copies of their contract with Pepsi but have not received those either.
This story came from our Investigative TIP Hotline. If you have a tip for KCTV5, call 913-576-7555 or e-mail us at investigate@KCTV5.com.
Copyright 2012 KCTV (Meredith Corp.) All rights reserved.
Tuesday, May 21 2013 2:01 AM EDT2013-05-21 06:01:07 GMT
(RNN) – A day after long track tornadoes devastated Shawnee and Edmond, OK, another round has begun near Oklahoma City.KOCO broadcast a slow rotating cloud that slowly extended down towards the groundMore >
At least 51 have died in a storm the National Weather Service described as large and violent.More >
Monday, May 20 2013 9:21 AM EDT2013-05-20 13:21:47 GMT
WILMINGTON, NC (WECT) - An Army wife who lost over 100 pounds while her husband was away in Afghanistan surprised the soldier Wednesday when he arrived at Wilmington International Airport. Misty Shaffer,More >
A soldier from Wilmington returns from Afghanistan to a big surprise: a new wife, a new house and a different child.More >
An Oregon girl abducted as a baby and missing for 18 years finally emerged in Dallas this week when her mother turned herself in to authorities, according to the Polk County Sheriff's Department. More >
An Oregon girl abducted as a baby and missing for 18 years finally emerged in Dallas this week when her mother turned herself in to authorities, according to the Polk County Sheriff's Department.More >
Tuesday, May 21 2013 1:12 AM EDT2013-05-21 05:12:48 GMT
The National Weather Service has issued a tornado watch for Kansas City and counties to the south and east until 10 p.m. Monday. Sunday's tornadoes was one of several that touched down Sunday in the nation'sMore >
Authorities are assessing the damage after severe storms pummeled west-central Missouri near the towns of Warrensburg, Sedalia and Knob Noster.More >
Monday, May 20 2013 11:30 PM EDT2013-05-21 03:30:35 GMT
A possible explosive device was reported at a Kansas City charter school Monday afternoon.Police are on the scene at Benjamin Banneker Charter School at 64th Street and Rockhill Road. Someone spotted whatMore >
A possible explosive device was reported at a Kansas City charter school Monday afternoon.More >
Monday, May 20 2013 11:15 PM EDT2013-05-21 03:15:08 GMT
Editor's note: Because of the danger she still faces, KCTV5 has concealed the identity of the woman at the center of this story. She has agreed to use the name "Sue". Online attacks launched to destroyMore >
Online attacks launched to destroy the reputations and lives of former boyfriends and girlfriends is happening more and more these days. KCTV5 examines the painful and sometimes frightening consequences of cyber revenge.More >
Sunday, May 19 2013 5:12 PM EDT2013-05-19 21:12:22 GMT
Passengers on a party bus ended up in the hospital early Sunday morning after a wreck. The crash happened about 3 a.m. on U.S. Highway 71 near Swope Parkway. An ambulance took several passengers to anMore >
A night out on the town ended with several people suffering minor injuries after a party bus crashed.More >
Experts say the officer who killed a Long Island college student and a home invasion suspect on Friday was confronted with a split-second choice.More >
As a grieving family prepared for the funeral of a Hofstra University junior killed by a police officer's bullet during a standoff with an armed intruder, some on Monday questioned whether police should have waited for...More >