Richmond company upset over pop machine dispute - KCTV5

Richmond company upset over pop machine dispute

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A local business was expecting to get a payout from their pop machine, but instead they say they are getting scrooged.

The Pepsi machine outside a small animal clinic in Richmond, MO, does more than serve cold beverages, it earns a small commission for each drink sold.

Office manager Kathyryn McIntosh knows a thing or two about customer service. She is less than satisfied with Pepsi representatives.

"We noticed at the first of the year we didn't get our check," McIntosh said.

For about 10 years, the Town and Country Animal Clinic received commission checks from the Pepsi machine outside their building. It added up to about $350 to $450 each year. This year however, no checks.

"What they told me was they had changed their computer systems.  So we were not the only ones. Their commission rates had been put in at zero. They said they had fix it," McIntosh said.

McIntosh said that didn't happen. For four months, she has made phone call after phone call to her Pepsi representative trying to get the problem fixed.

"When I called him, he called back and said that was not his department, and I'd have to call someone else. I called someone else they told me I had to call John. Since then I've left about 10 messages with John," McIntosh said.

KCTV5 called too, and the Pepsi representative's voicemail was full.

"It's just frustrating because when I call it seems like they don't care. The other thing is this is also our office Christmas party money," she said.  "I just want to be paid what we are owed. I don't want to be paid extra. I just want to be paid what we are owed so our office can have our Christmas party."

Neither the local Pepsi representative nor his supervisor returned KCTV5's phone calls.

A corporate spokesperson in New York sent the email statement:

"We value our relationship with this customer and have looked into this matter. Based on the customer's current commission payment structure, the minimum sales amount was not being met in order to receive a commission payment, but we're committed to working together to resolve this situation."

McIntosh said that information was not the same response local Pepsi representatives gave to the clinic.

She says they have requested copies of their contract with Pepsi but have not received those either.

This story came from our Investigative TIP Hotline.  If you have a tip for KCTV5, call 913-576-7555 or e-mail us at

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