Kansas City, MO, website goes down - KCTV5

Kansas City's website back up after daylong crash

Posted: Updated:
KANSAS CITY, MO (KCTV) -

People might have noticed some problems Wednesday morning if they tried to log on to Kansas City's website.

For those who tried to log on to "pay a bill" or "get city information" Wednesday, they probably noticed all city websites are down.

Service to the website was restored just after 9 p.m. Wednesday.

Earlier: Officials said that their internal communications were not affected and the problem only applies to users outside the city network. This means if a person is looking for office locations and hours, construction or permitting information, or emergency information, it wasn't available.

The city also allows for water bill payments to be made online and that was not working either.

The Kansas City Police Department's website is linked to the main city page and it was also down.

The city is able to communicate with customers via Twitter and they're providing updates there.

If anyone has a problem that's not an emergency, they can call 311. Operators there can give people information about the city, help them request service, file a complaint or just check on the status of the website.

The city said their IT department is working to fix the problem and sent out a statement updating the public on their timetable.

The City of Kansas City, MO, is notifying residents that its website, www.kcmo.org, City email and some internal data services are still down. The problem has been isolated to hardware, and efforts are being made to restore the system with the goal of hardware and software being operational by first thing Thursday morning, Oct. 11.

Residents who normally pay water bills online may call 311 and select option one to reach the Water Services Department's customer service representatives.

The City appreciates the public's patience and apologizes for the inconvenience this outage has caused.

Copyright 2012 KCTV (Meredith Corp.)  All rights reserved.

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