Google working to resolve Google Fiber, apartment issues - KCTV5

Google working to resolve Google Fiber, apartment issues

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KANSAS CITY, KS (KCTV) -

Google Fiber is going to be up and running in the metro soon, and there's only 18 days left to register an area's fiberhood to get it first.

The clock is ticking for those interested in pre-registering for Google Fiber. The cost is the same for someone who rents an apartment or owns a home, but some residents who live in apartments like the ones at Union Hill hit a glitch when they tried to sign up.

"Everybody was so excited. I even received an email from residents before I knew anything about Google Fiber so they were all over it. Wanted to get signed up," Union Hill Services Director Ruth Jenkins said.

Jenkins said some of her tenants at Union Hill have caught the Google fever - they want the super fast internet service to run into their apartments. But when they went to pre-register at the Google website, they were denied access.

"They went online and the only people that could register were single households, so when they went into putting an apartment building and number it, it didn't allow them to do that," Jenkins said.

It's a problem Google spokeswoman Jenna Wandres said has come up numerous times in the neighborhoods that are eligible for the Google service.

"Mostly it's because when you go into an apartment building it's really inconsistent how the apartments are numbered. It could 302-A or 3002-B. There's no uniform way apartments number their units," Wandres said.

She said Google is working on the problem. They are getting printouts from the complexes that are having trouble and then their techs are manually entering each apartment unit number. Wandres advises if a person can't pre-register as a renter, don't give up.

"All of our customer service folks are working really hard on this. Anybody who's tried to pre-register and hasn't been able to who's eligible will be included in this first rally, so it's just taking some time to get through the backlog of folks who have submitted problems, but we will get there," she said.

If a person lives in an apartment in the fiberhoods that qualify for Google Fiber and has tried to pre-register and was denied, call 866-777-7550.

People can also get any questions they have about Google Fiber answered at a meeting in Kansas City, KS. It's at Miracle Temple on Quindaro Boulevard at 6 p.m.

Donnelly College is also hosting a meeting Aug. 28 from 5 to 6 p.m. on the campus located at 608 N. 18th St. in KCK.

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