Kansas promises DMV problems will be fixed later this week - KCTV5

Kansas promises DMV problems will be fixed later this week

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Revenue Secretary Nick Jordan says problems with a new computer system that delayed Kansas vehicle and title registrations have been resolved.

The backlog should be eased by Thursday at the soonest or Friday at the latest.

But Johnson County Treasurer Thomas Franzen said the county's two DMV offices are still processing just a third to half of the customers that normally would be served.

"We are not anywhere close to where we need to be from a true volume standpoint," Franzen said. "The system has been somewhat unstable."

Kansas implemented a new system that merged vehicle registrations and titles and eventually will link to driver's license records. Jordan says the issues that caused the system to bog down Monday and Tuesday were related to routine maintenance performed Sunday night.

The Division of Vehicles worked with 3M to fix the problems and restore service. 3M is the vendor supplying the new $40 million system.

Problems with the system caused delays and led to long lines and the closing of vehicle registration stations.

Officials are urging residents to register their vehicles online to avoid delays. They've also extended expiration dates for registrations with April and May deadlines.

Jordan said state officials are working with law enforcement agencies to ensure that the grace period is honored and motorists are not issued tickets for expired tags. He said anyone who gets a ticket and tried to get their tags renewed should let his office know.

Franzen said an upgrade was overdue, but he said getting the wait times back to normal is still some time away.

"We are still at a stage where I can't provide an answer," he said Thursday about a timetable. "Right now we are giving the state every opportunity to work with us to understand what we are experiencing."

Copyright 2012 KCTV (Meredith Corp.) and Associated Press. All rights reserved.

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