Frustrations mount as Johnson County DMV problems continue - KCTV5

Frustrations mount as Johnson County DMV problems continue

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MISSION, KS (KCTV) -

Issues with a new state-imposed computer system still are creating long lines at the two Johnson County DMV offices.

Johnson County is now offering a "grace period" to many customers with vehicles whose tags expired on April 30.

The Olathe and Mission offices had to stop taking new customers shortly after opening their doors Tuesday morning. The new computer system handles vehicle titles and registrations.

The system experienced outages on Monday and shut down at 2 p.m. That meant nearly 400 customers had to be turned away, but were provided priority service on Tuesday.

But that created a backlog exacerbated when new customers arrived Tuesday morning. About 8:30 a.m., new customers were turned away since hundreds were already waiting in line.

"We regret the inconvenience being experienced by our customers as implementation of the new statewide computer system continues," County Treasurer Thomas Franzen said.

Long wait times are expected Wednesday. Officials warn there is no end in sight to the high customer volume and long lines.

The state and 3M, the vendor whose system created the issues, are trying to find ways to alleviate problems with the new system, which launched earlier this month.

Those needing to get their registrations renewed in May should do so online or via mail, officials said. You can also call the office and get your name placed on a list so you don't have to stand in line in person. Workers will give you your appointment time.

Brandi Twidwell was one of the customers turned away Tuesday. She needs plates for her new vehicle.

"They just told me that the system was down," Twidwell said. "So now I have to come back tomorrow."

Debra Gadney was told she faced a three-hour wait and that was at 8:39 a.m. She waited seven hours and was able to get her 30-day plates.

"This is going to help us get over the hump," she said. "They were very courteous and helpful."

For more information about the grace periods, click here.

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