The Kansas secretary of revenue defended a new computer system that has created lengthy wait times at motor vehicle offices across the state.
Secretary of Revenue Nick Jordan admitted that problems have plagued the system. He said it could take up two weeks to get all the issues sorted out.
"The system is working," he said. "We still think it's going to be a great system for taxpayers of Kansas. It will be much easier once we get over this hump."
In the meantime, officials are recommending that Kansans do what business they can online or via mail.
The situation has left many Kansans fuming and frustrated.
Zach Minor described the situation in one word.
"Horrible," he said.
Jordan said the issues came because the department closed DMV offices to allow for the transfer of 6.8 million records from the old system to the new $40 million system.
"The basic problem is an overload of customers," Jordan said. "It is basically an overload."
He said staff members were trained properly and that training issues have not created the delays. However, he admitted that employees are still getting use to the new system, which he said is understandable.
Many at the Johnson County offices have seen waits up to five hours. The offices stopped taking new customers at 10:30 a.m. Friday, and earlier in the week sit was 1:30 p.m.
However, customers are being served between 6:30 and 7:30 p.m.
Jordan said the state is looking for solutions. He thanked residents for their patience.
"It's going to be a great system when it's done," Jordan said. "We are very pleased overall."
But Johnson County Treasurer Tom Franzen said customers are waiting too long.
"As treasurer, it is not acceptable to me," he said.
Franzen said county officials are looking to fill vacant positions and get extra staff to help out.
Jordan said the options are limited.
"You only have so many stations, so many computers, so many people. So we do the best we can to get through it," he said.
Wyandotte County officials worked until 9:45 p.m. Wednesday to process customers. They have stopped doing titles at 3 p.m. for the past few days.
In Leavenworth County, the wait times are near 2 1/2 hours, and it takes about 45 minutes to process each person.
Operations are going more smoothly in Douglas County. The system has seen some glitches, but waits are about 20 minutes there.
Franzen said Johnson County customers can log in online to reserve their place in line. He said this allows customers to go about their lives until time to head to the DMV.
Go to the Kansas motor vehicle renewal system online. Click here.
Click here for the Kansas Department of Revenue home page.
Copyright 2012 KCTV (Meredith Corp.) All rights reserved.