BBB warning businesses of email scam - KCTV5

BBB warning businesses of email scam

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KANSAS CITY, MO (KCTV) -

Anyone who checks the Better Business Bureau website can see they are posting an urgent message and sending emails to 3,000 businesses in Kansas and Missouri, warning them about a scam that could be very costly.

From the comforts of her home, Dawn Ross runs an online business selling travel equipment for pets like seatbelts and other safety harnesses. She's proud to be a member of the Better Business Bureau. But for the first time Thursday morning, she got a disturbing email that appeared to be from the BBB, notifying her of a customer complaint that was filed with them.

"I have never had a complaint before. I have been with them for four years I think. So I was really concerned, and why would they send it to me in an email?" said Ross.

"First thing I got was a recording saying, 'There's emails sent out about complaints and don't click on the link they give you,'" she said.

Turns out the email is a fake that went out to BBB members across the country in 30 states, including Kansas and Missouri.

The scammers ask businesses to click on the link to find out more about the complaint filed against them when, in reality, the hackers are waiting to cash in.

"It is not us, it is a phishing scam that's trying to obtain info on banking info and things like that," said Aaron Reese, a BBB investigator.

Reese said if someone received the email to delete it immediately. The problem is, if a complaint is actually filed against a business by a customer, they will get an email from the BBB, so it's hard to distinguish what's real and what's fake.

"So your best advice. Call us first to verify, and if you do click on the link, run a virus scan real quick. That seems to take care most of the problems," said Reese.

Ross is glad she didn't click the link, but is worried about other problems that could pop up down the road.

"A relief on that end, but a bit of concern about my privacy, if they have my email address, what else have they gotten?" she said.

The Better Business Bureau Council is trying to put a stop to the hackers, and some attorney general offices are taking action as well.

If anyone has questions or concerns about the scam, they can call the Greater Kansas City BBB office at (816) 421-7800.

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