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Garmin International

Find the career you've been looking for at Garmin.

Your job search is over. It's time for you to arrive at an exciting career working for Garmin. We have a variety of opportunities throughout our growing company. From careers in engineering and marketing to operations and administration, we are always looking for talented individuals to join the Garmin family.

Whether it's our excellent benefits packages and generous compensation plans or our friendly employees and numerous perks, you'll find that every opportunity at Garmin is a rewarding one. And let's not forget about the generous discounts that our employees enjoy on all of the great gear and products we make! It's just another benefit that makes Garmin such an enjoyable place to work.

So if you're interested in joining the Garmin team and experiencing all of the excitement that's taking place, we invite you to explore our Careers section on Garmin.com and point your career in the right direction.

Product Support Specialist--1st Shift--Olathe-08000KE

Description
Provide technical customer support for Garmin's consumer products, answering phone calls, emails, faxes, and letters. Escalate issues for resolution, documentation and follow-up when necessary.

ESSENTIAL FUNCTIONS:

Receive and answer customer inquires and requests regarding products, orders, pricing and other services offered
Provide operational support for Garmin's consumer electronic products
Work with customers to determine which products, accessories and plan of action best serves their individual needs
Remain current on changes in policies, procedures, and product offerings
Report any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Become highly knowledgeable in the specifications, capabilities and operation of GARMIN products
Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail
Monitor, document and report failure trends in Garmin equipment
Identify and recommend improvements in Garmin products, documentation and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Compliance with HRD-003 (Garmin's Attendance Policy)

OTHER RESPONSIBILITIES:

Accept and complete projects and other miscellaneous Marketing Administration duties as assigned
Act as liaison between customers and members of other departments within Garmin

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1+ years Customer Service experience
High School Diploma or equivalent
Positive attitude
Team Player
Excellent written and verbal communication skills
Ability to grasp new concepts quickly
Data Entry skills
Proficiency on Personal Computers
Personal or professional demonstrated technical aptitude

DESIRABLE QUALIFICATIONS:

Experience with Consumer Electronics
Conversational Spanish and/or French-speaking abilities

Job
Call Center
Primary Location
USA-KS-Olathe
Organization
Garmin International, Inc.
Schedule
Full-time
Job Class
Non-exempt

Software Support Specialist--1st Shift--Olathe-0800092
Software Support Specialist--2nd Shift--Olathe-08000HN

Description

About Garmin
What began as a brainstorming session of a handful of engineers around a card table in 1989 has evolved into a worldwide collaborative effort of thousands of colleagues. Garmin's goal, as it was then, remains simple: To create navigation and communication devices that can enrich our customers' lives. Their innovative products span various areas of interest, including automotive, aviation, marine, fitness, outdoor recreation and wireless applications.
Garmin employees are in the air, on the water, in the woods, behind the wheel and on the run. And we're always thinking of ways to adapt and improve. At Garmin, you never know how the next great idea will be born. But you know it's coming soon
Garmin offers a very generous benefits package to their associates which includes:

Health, Dental and Vision coverage that is effective the first day of the month following your date of hire
A casual work environment with no dress code
9 paid Holidays
A 401(k) savings plan where you can contribute up to 50% of your pay and where you'll receive a 75% match on contributions up to 10% of your pay
Flexible Dependent and Health Spending Accounts
3 weeks of Paid Time Off per year, which starts accruing on your first pay period with no waiting period to use

ESSENTIAL FUNCTIONS:
Provide technical customer support for Garmin's consumer software applications and PC-enabled GPS products, answering phone calls, emails, faxes, and letters. Escalate issues for resolution, documentation and follow-up when necessary.

Receive and answer customer inquires and requests regarding Garmin's consumer software applications, orders, pricing and other services offered
Support the installation, use, and update processes of Garmin software applications such as MapSource, Training Center, nRoute, WebUpdater, MarineUpdater, gStart, and Flight Book
Provide support for Garmin's USB and serial devices, installing and troubleshooting USB drivers and serial connectivity, including unit software updates
Remain current on changes in policies, procedures, and product offerings
Provide consumer software support, including remote desktop support
Report any and all out-of-line conditions affecting customer satisfaction
Develop and maintain department and company image and philosophy to the public
Become highly knowledgeable in the specifications, capabilities and use of Garmin applications
Answer customer technical inquiries regarding Garmin products via telephone, letters, fax and electronic mail
Monitor, document and report failure trends in Garmin equipment
Identify and recommend improvements in Garmin products, documentation and procedures
Review special circumstances and authorize warranty service when deemed appropriate
Compliance with HRD-003 (Garmin's Attendance Policy)

OTHER RESPONSIBILITIES:

Accept and complete projects and other miscellaneous Marketing Administration duties as assigned
Act as liaison between customers and members of other departments within Garmin

Qualifications

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED:

1+ years support experience on Microsoft Windows OS or equivalent
1+ years customer service experience or equivalent
Experience installing and troubleshooting software applications
Exhibit a consistent positive, professional attitude
Possess strong customer service skills to meet or exceed customer service requirements
Ability to function as a team player
Excellent written and verbal communication skills

DESIRABLE QUALIFICATIONS:

Experience supporting users in a Microsoft computing environment
Microsoft Certified Professional (MCP) certification on current Microsoft Windows Desktop OS platforms
Apple/Macintosh hardware and operating system experience
Experience supporting, installing or troubleshooting PDA hardware and software
Experience installing and troubleshooting USB and serial devices
Conversational Spanish and/or French-speaking abilities
Experience with Consumer Electronics

Job
Call Center
Primary Location
USA-KS-Olathe
Organization
Garmin International, Inc.
Schedule
Full-time
Job Class
Non-exempt