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Teleinterviewer I - Ins Svcs (Full Time)
Job ID: T62901
Description:

Visit During Our Walk In Hours!
ExamOne - Summit Technology Campus
800 NW Chipman Road, Suite 5900
Lee’s Summit, MO 64063
Tuesday and Thursday: 1:00pm-4:00pm

Bring a resume and learn more about the career opportunities we have available!
the journey begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Teleinterviewer I.

Basic Purpose:
This position completes insurance applications via telephone for a single client company.

Hours:
Training: Monday-Friday 8:00am-5:00pm for four weeks of classroom training.
Schedule: Monday-Friday (10:00am-7:00pm) or (12:00pm-9:00pm) and every fourth Saturday 8:00am-4:30pm

Principal Duties & Responsibilities:
Complete interviews with insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.
Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results.
Responds to the needs and requests of clients and LabOne management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Lab One Safety Manual or safety matters included in other special training.

Knowledge & Experience:
Education/Experience
High School Diploma or Equivalent required, some colleges courses preferred.
Minimum Skills Required
• Strong communication skills
• Accurate, detail oriented
• Proficient teamwork skills
• Good work attendance record
• Organizational skills

Minimum Skills Preferred
• Background in medical terminology
• Customer service experience

Physical Demands
While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds.

Duties and responsibilities, as required by business necessity may by added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling and shift assignments and work location may be changed at any time, as required by business necessity.

Quest Diagnostics has many career opportunities for individuals whose talent, initiative and dedication will complement our belief that the patient comes first and that values do matter. We work to earn our customers’ trust every day by providing the highest quality products and services in a professional, accessible and informative way. Our workforce is diverse and talented and believes in our vision: "Dedicated people improving the health of patients through unsurpassed diagnostic insights."

Requirements:
Highest Level of Education: High School Diploma or GED
Desired Job Type(s): Regular - Full Time
Shift: Evening
Assessment Type: Not Applicable
Job Site: MO,Lees Summit,800 NW Chipman Rd
Area(s) of Expertise: CUSTOMER SERVICE - All
Work Location(s): Missouri-Kansas City/Independence

Teleinterviewer I - Ins Svcs (Part Time Work From Home)
Job ID: T62900

Description:
Visit During Our Walk In Hours!
ExamOne - Summit Technology Campus
800 NW Chipman Road, Suite 5900
Lee’s Summit, MO 64063

Tuesday and Thursday: 1:00pm-4:00pm
Bring a resume and learn more about the career opportunities we have available!

Fuzzy Slippers - $12.00
Fuel Savings - $1,800.00
Working From The Comfort of Your Own Home?
PRICELESS!
Want to be able to wear your fuzzy slippers to work? How about save over $1,800 on fuel expenses? Our work at home Teleinterviewers do both!

the journey begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Part Time Work from Home Teleinterviewer I.

Basic Purpose:
This position completes insurance applications via telephone for a single client company.

Working Hours:
The work from home position would require working from the Lee's Summit office for 6-8 weeks.
Training: Monday-Thursday 6:00pm-10:00pm, Friday 6:00pm-9:00pm for two weeks.
Hours: Tuesday-Friday 4:00pm-8:00pm, Saturdays 12:30pm-4:30pm for 4-6 weeks then home OR
Tuesday-Friday 3:00pm-7:00pm, Saturdays 12:30pm-4:30pm for 4-6 weeks then home

Required Equipment:
DSL/Cable connection speed 1.0 Mbit down/256 Kb upload speed minimum
-(Cannot be through a WiFi internet connection or satellite provider.)
Home telephone line with local Kansas City area number
Analog Phone
Analog Headset
Desk
Chair
Lighting
Surge Protector
Quiet Working Space
The position may also require a router and multiple in home visits for setup and repair of equipment. The smart computer and all other necessary technical equipment will be provided by Quest.

Principal Duties & Responsibilities:
Complete interviews with insurance applicants via telephone. These interviews will include gathering medical, financial, occupational, and avocation histories. Review and edit information collected during the interview for quality assurance purposes.
Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results.
Responds to the needs and requests of clients and LabOne management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.

Knowledge & Experience:
High School Diploma or Equivalent required, some college courses preferred.

Minimum Skills Required
• Ability to type 30 wpm
• Strong communication skills
• Accurate, detail oriented
• Proficient teamwork skills
• Good work attendance record
• Organizational skills
• Background in medical terminology
• Six Months Customer service experience

Requirements:
Highest Level of Education: High School Diploma or GED
Desired Job Type(s): Regular - Part Time
Shift: Evening
Assessment Type: Not Applicable
Job Site: MO,Lees Summit,800 NW Chipman Rd
Area(s) of Expertise: CUSTOMER SERVICE - All
Work Location(s): Missouri-Kansas City/Independence

Teleinterviewer (Bilingual)
Job ID: T62822

Description:
Visit During Our Walk In Hours!
ExamOne - Summit Technology Campus
800 NW Chipman Road, Suite 5900
Lee’s Summit, MO 64063
Tuesday and Thursday: 1:00pm-4:00pm

Bring a resume and learn more about the career opportunities we have available!

the journey begins with you.

There's quite a distance between wondering and knowing. And for patients waiting for answers to important health questions, it's a road they want to travel as quickly as possible.

At Quest Diagnostics Incorporated, we understand urgency. But more than speed, we focus our energies on accuracy. Currently, we seek a Bilingual Teleunderwriter II.

Basic Purpose:
This position completes insurance applications via telephone for a single client company.

Hours:
Training: Monday-Friday 8:00am-5:00pm for four weeks of classroom training.
Schedule: Monday-Friday 10:00am-7:00 pm and every fourth Saturday 8:00am-4:30pm

Manage the C4 Call Management System by making telephone calls, logging call attempts, documenting information within orders as necessary, and recording call results.

Responds to the needs and requests of clients and LabOne management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Lab One Safety Manual or safety matters included in other special training.

Knowledge & Experience:
Education/Experience
High School Diploma or Equivalent required, some college courses preferred.

Minimum Skills Required
• Strong communication skills
• Accurate, detail oriented
• Proficient teamwork skills
• Good work attendance record
• Organizational skills

Minimum Skills Preferred
• Background in medical terminology
• Customer service experience

Physical Demands

While performing the duties of this job, the employee is regularly required to communicate in person and on the telephone. The employee is frequently required to use hands to finger, handle, or feel in order to operate computer keyboard, office equipment and other essential tasks. The employee is frequently required to sit, stand, walk, bend, stoop, crouch and reach with hands and arms. This position infrequently lifts, carries or otherwise moves and positions objects weighing up to 25 pounds.