Be part of something more.
Welcome to UMB. We’re looking for passionate individuals to help build a better experience for our customers and to do good things in the community. At UMB, you can expect more from your career.
We are currently hiring for our next Consumer Services Specialist (Call Center) training class that will begin Monday, March 5th, 2018 and is located in downtown Kansas City, Missouri. There will be an eleven weeks paid training session with hours Monday through Friday from 8:00 am – 5:00 pm. Once the training has been completed, you MUST be available to work a set schedule any day of the week, including Saturdays, within the hours of 7:00 am – 8:00 pm M-F and 8 am-5 pm on Saturdays with one day off during the week.
Duties and Responsibilities
Deliver the Unparalleled Customer Experience and build relationships with UMB customers through the handling of inbound service center calls. Interact with customers over the phone by accessing multiple systems in order to answer a variety of bank related questions, provide information, resolve problems and cross-sell appropriate products. Able to continue learning and maintaining skills through classroom training, self-paced online learning and the review of regular department communications. Performance will be measured based on call quality, talk time, cross-sale success rate and demonstration of target competencies with monthly incentive opportunity. Other duties as assigned.
-High School Diploma or equivalent
-Proficient in the English language
-1-2 years customer service or similar work experience
-College coursework a plus
-Demonstrated ability to cross-sell products to existing customers
Minimum Knowledge and Skills
-Knowledge of basic banking products including checking, debit and credit card accounts
-Ability to interact with and manage multiple computer systems to access client information
-Basic understanding of privacy regulations and the need to authenticate customers prior to discussing account information.
-Demonstrates the ability to learn and pass assessments/training certificates
-Demonstrates pleasant phone and interaction skills with customers
Preferred Knowledge and Skills
-Experience interacting with customers via the telephone
-Demonstrated sales abilities
-Demonstrated ability to turn difficult customer situations into positive interactions
-Success working in a team environment
Address: 906 Grand Blvd., Kansas City, MO 64106
Shift: Full Time
Work Schedule: Mon-Fri: 7am-8pm, Sat: 8am-5pm
Function: Banking Services
Division Name: Bank Product & Service
At UMB we strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!
What you'll get:
We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.
Please visit us at: to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.