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Kansas City's 911 hold times are double national standard, getting worse

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If you make an emergency call for help in Kansas City, be prepared to wait. KCTV5 News has taken a closer look at all the records for 911 for past three years, and it’s eye-opening.

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Mother gang-raped in her own bed speaks out about victims being believed

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Taylor Hirth was attacked nearly two years ago inside her Independence apartment as she slept in bed with her 2-year-old daughter. She recalled the gang rape and the way she says she was treated by police when she called for help.

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Surprise medical bills plague many Americans

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A study by the Kaiser Family Foundation reports seven out of every 10 people struggling to pay medical bills are dealing with charges from out-of-network providers who the patients had no idea were out-of-network.

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The Flower Test: Valentine's Day flower deliveries put to the test Video included

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KCTV5 News put flower delivery services to the test to find out where you might get the best band for your buck. 

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What to do when vaccines go wrong

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If you’ve never heard of vaccine court you aren’t alone.

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Healthcare: Complaining is about getting results, resolution

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KCTV5 News is investigating your complaints when it comes to healthcare.

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Frustrated with those robocalls flooding your phone? Stop them by doing this

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If your phone number is listed on the National Do Not Call Registry, you probably know that registry isn’t 100 percent effective, not even close.

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Multiple customers contact KCTV5 for help after contractor’s actions

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Another customer has reached out to KCTV5 about the same contractor who has been a focus of two KCTV5 News investigations. 

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Kansas City vets battle VA for the care they deserve

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KCTV5 News has been taking a closer look at the problems people are having when it comes to healthcare. Our focus now is on veterans -- men who survived a war but now battle an administration for the healthcare they deserve.

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Overland Park chiropractor faces lawsuit over 'forceful' neck adjustment

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A local chiropractor, who was once the focus of a KCTV News undercover investigation, now faces a lawsuit.

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FIGHT FOR HEALTHCARE: Pros and cons of healthcare in Mexico Video included

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Giselle Korcz recently went to Mexico City with her sister and came back with a terrible souvenir and some insight about healthcare.

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FIGHT FOR HEALTHCARE: Faith-based healthcare cost-sharing groups

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Some families are paying thousands of dollars every month for health insurance. It’s a financial impossibility for some, making alternative health insurance options more popular. 

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FIGHT FOR HEALTHCARE: Where to go if you have no insurance

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We know healthcare can be confusing. That’s why we are bringing your reports all this week about the questions and problems you may be facing.

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FIGHT FOR HEALTHCARE: Know your rights when out-of-network Video included

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A Kansas City mother had been fighting her health insurance for months after a single emergency room visit ended up costing her thousands of dollars she says she shouldn’t have to pay. 

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Proposed legislation in Kansas seeks to pay wrongfully convicted

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Kansas is just one of 18 states that offer no compensation if a person is wrongfully convicted, but a proposed bill would change that.

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FIGHT FOR HEALTHCARE: Healthcare insurance for middle-class families skyrockets Video included

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Many families are now choosing to go without and just pay for the medical care they need. The Godfrey’s have been doing that for years.

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Embryo adoption gives new hope for families who struggle with infertility

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There are a lot of options for couples who struggle with infertility. About 10 percent of all couples struggle with infertility. There is a wide range of options, and many consider adoption.

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Missing memories: A loved one gone … then another shock

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A family suffered the loss of a grandmother to cancer, but later they discovered some of her sentimental, valuable possessions were missing from her duplex in the gated housing community where she lived.

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New lawsuit seeks info in 1988 fire that killed six Kansas City firefighters

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A new federal lawsuit argues information concerning the 1988 deaths of six Kansas City firefighters should be made public.

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Kansas City tackles problem of vacant homes, abandoned buildings

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The hundreds of blighted properties in Kansas City have been eyesores, crime magnets and property value crushers for years, but the city is putting a full-court press on the problem. 

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KCTV5 gets results: Kansas woman wrongfully labeled 'abusive and neglectful' removed from state's blacklist

(KCTV5) (KCTV5)
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There's good news following a KCTV5 News investigation that exposed the incompetence of the Kansas Division of Children and Families. 

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Opioid addicts turn to veterinarians to feed habit

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The opioid crisis in our country has some states cracking down on prescriptions, but some addicts are finding a new way to get their fix, thanks to their pets.

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Blue Line Broken: Former Kansas City, KS detective turns whistleblower

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KCTV5 News continues to investigate old allegations of corruption inside the Kansas City, KS Police Department. We’ve discovered the problems are generally resolved with your tax dollars and there is little accountability for the people involved.

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Property taxes: Who pays and who gets lucky

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Property taxes are a huge chunk of Jackson County’s revenue, but a KCTV5 News investigation discovered some people get an unbelievable break.

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Jackson County man's taxes go up after he appeals his tax rate

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You might want to knock on your neighbor’s door and compare notes on how much you pay in property taxes after hearing one local man’s story.

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Kansas City doctors give hope to kids battling obesity

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Beyond the bullying and shame that come with childhood obesity, there is a physical toll on those young bodies that sometimes cannot be reversed. The Pediatric Weight Management Program at Children's Mercy Hospital is working to help those children before it's too late.

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Kansas City gypsy with criminal past tells people they are 'cursed'

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Nancy Marks is a convicted criminal who claims to have “psychic powers.” An undercover KCTV5 News investigation revealed she’s still telling people they are "cursed," but she is evading prosecution by carefully avoiding what got her in trouble in the past.

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Secret government registry in Kansas questioned after year-long KCTV5 investigation

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KCTV5 News has uncovered new details about the decision to keep Megan Miller on that secret government registry.

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Lee's Summit woman scammed while selling car

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The good news: Jessica O’Donnell sold her car. The bad news: It was all a hoax.

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Emergency Disconnect: Putting wireless carriers to the test

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KCTV5 News is taking a closer look at what happens when you call 911 from a wireless phone.

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Woman warns others after scammed out of $1,200 on Craigslist real estate ad

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We’ve all seen Craigslist scams and thought we’d never fall for one of those -- until you do.  That’s what happened to a skeptical single mother who thought she had done her homework, finding a great rental house for herself and her daughter.

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911 and cellphones: The disconnect to find your location in an emergency

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KCTV5 is taking a closer look what happens when you call 911 from your cell phone.

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Kansas City, KS police chief discusses crime rate, solutions

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The crime rate across the state of Kansas is on the rise and the larger cities are being blamed in the most recent annual report.

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Pothole problems: Who foots the bill?

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Kansas City spends more than $600,000 on asphalt to patch roads in the city. If it’s a new pothole and you are the first victim, you are out of luck. But if it’s an old pothole, the city may cover it.

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Man set free after 23 years in prison: "No one should go through something like that"

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Lamonte McIntyre has been free for about 48 hours and he's sitting down and discussing not only the case that sent him to prison, but cell phones and how the world has changed.

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23 years later: Kansas City, KS man gets hearing that may set him free in double murder

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Lamonte McIntyre heads to court Thursday morning for a rare evidentiary hearing. He was convicted 23 years ago in a double murder that took place in broad daylight in a drug-infested Kansas City, KS neighborhood. He was 17 at the time of his conviction. Today, he is 41.

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Victim’s mother says son’s convicted killer is innocent, blames police and prosecutors

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KCTV5 News has been investigating an old Kansas City, KS murder case that heads back to court on Thursday. The mother of one of murder victims supports the defendant saying she believes he’s innocent, and police and prosecutors botched the case.

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Potential homeowners unaware of deadly secret about KCK home

(KCTV5) (KCTV5)
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The housing market in Kansas City is hot. People are buying houses quickly, sometimes before digging into the history of the home. 

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KCKPD chief supports investigation in old allegations of police corruption, sex abuse

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KCTV5 News' investigative department has been reviewing affidavits filled in an old murder case that heads back to court. It paints a troubling picture of the lead detective.

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Retired Kansas City, KS detective accused of sex abuse, corruption

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The mother of a man, who claims he’s innocent, says her son was targeted because she turned down sexual extortion by the lead detective in the case.

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Warrensburg homeowner shocked after insurance goes up 35 percent in 1 year

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A single mother in Warrensburg didn’t understand why her homeowner's insurance premium went up about 35-percent in one year.

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You may be getting overcharged for water services you don’t use

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When was the last time you took a good look at your utility bills? Your water bill? You may be getting overcharged for services you don’t use.

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Man warns others after he says restaurant forged higher tip on receipt

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Every time you leave your receipt behind at a restaurant or don’t double check the charge, it could be costing you. Odds are, you might not catch it. 

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Woman seeks answers after hacker steals her Facebook account

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If you think Facebook has your back when you get hacked, you might want to think again.

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Firefighter’s son questions convictions, joins forces with defendant in 1988 arson case

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The son of a Kansas City firefighter killed in an explosion is breaking his silence. James Kilventon is publicly questioning the convictions of five people held responsible in the fatal arson which killed a total of six firefighters back in 1988.

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Man released in arson that killed 6 Kansas City firefighters fights to free co-defendants

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Bryan Sheppard is free for the first time in more than 22 years. He was released days ago and is speaking to KCTV5 in his first sit-down interview.

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What to know: Concealed guns now legal on Kansas college campuses

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On July 1, in the state of Kansas, it became legal to conceal and carry a firearm at public colleges and universities. Students 21 and older can carry a concealed handgun on Kansas university campuses.

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Lawrence couple's dream kitchen renovation turns into a $12,000 nightmare

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For a retired couple, $12,000 is a lot of money. It's more than they wanted to spend on a construction project that never was. 

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High water bills in Kansas City? You aren’t alone

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Kansas City water bills are higher than many comparable cities. The average family with small consumption pays about $115 a month.

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Johnson County man freed 17 years later after lookalike becomes suspect in robbery

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KCTV5 News is revealing new details and information in case that stunned Johnson County prosecutors.

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Predatory towing: What to know and how to protect yourself after a wreck

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Wreck chasers, or predatory tow truck companies, illegally race to the scene of an accident and get you to agree to a tow that may cost you nearly $1,000 without you knowing up front. 

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Average 911 hold time in Kansas City is 31 seconds, data shows

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If you live in Kansas City and need to call 911 for emergency help, be prepared to wait.

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Annoyed by all those robocalls? Here's how to stop them

During the past 12 months, the FTC reports the number of complaints about robocalls was 60 percent more than the number of calls made the year before to 5.6 million.  (KCTV5) During the past 12 months, the FTC reports the number of complaints about robocalls was 60 percent more than the number of calls made the year before to 5.6 million.  (KCTV5)
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During the past 12 months, the FTC reports the number of complaints about robocalls was 60 percent more than the number of calls made the year before to 5.6 million. 

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Your phone apps may be collecting your personal info without you knowing it

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The more than seven million apps out there that make life more convenient could also be the ones collecting personal information without the user knowing it and selling it or, even worse, leaving it unprotected and available for hackers to steal it.

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Overland Park man questions child support after DNA shows daughter not his

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Randy Bryant says a recent DNA test shows he is not the father of a child born back in 1988, but his paychecks are still being garnished.

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Kansas City woman's Facebook hack will have you rethinking your safety online

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Consider this a reality check for many of the nearly two billion people with Facebook accounts. A Kansas City area woman has a warning. After her experience, she says, if you think your account is secure and Facebook has your back, you are wrong.

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Olathe man says neck adjustment at chiropractor led to stroke

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An Olathe man says he went into an Overland Park chiropractor’s office for an adjustment and left in an ambulance. Josh Clark says a simple visit at Spine Aline led to a stroke.

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Woman out thousands after HomeAdvisor recommends 'trusted pro' for repairs

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A Johnson County widow says a home improvement project turned into a mess, and she’s not getting any real help from HomeAdvisor.

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Does your dog or cat need expensive pet food?

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In 2016, Americans spent nearly $30 billion on pet food. That’s more than a 20-percent increase from the previous year. There are thousands of brands and a wide range of prices. Picking the right food for your pet and your budget can be overwhelming.

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Those online Facebook quizzes are prime targets for scammers

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Facebook now has nearly two billion users and that makes it a prime target for scammers.

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Breeder beware: Puppy dies days after coming home

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A Raytown family brought home a new puppy that died in their arms 36 hours later. The Jensen family contacted KCTV5 News after they couldn’t get answers from the breeder who they paid $750 for the puppy.

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KCTV5 helps solve Overland Park man's postal problem

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Grabbing the mail is something most people take for granted every day, but it's not that easy for an Overland Park man who is paralyzed from the waist down. After no response from the post office to drop his mail at his door, KCTV5 stepped in to help.

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International romance scam targets Overland Park widow out $70,000

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KCTV5 News is unraveling an international scam involving our viewers after tracking down victims across the nation in a complicated romance scheme that involved an Overland Park nurse.

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Big changes coming to shape the future of downtown Kansas City

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Kansas City is not the same place it was 20 years ago. The Sprint Center, Kauffman Center and streetcar are just a few of the changes the city has seen, but there’s more to come.

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The real face of prostitution in Kansas City

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If you think prostitution in Kansas City happens under the cover of darkness, think again.

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Behind the pharmacy counter: The drug theft problem in Kansas, Missouri

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KCTV5 News went through years of records in Kansas and Missouri documenting cases of illegal drug use and illegal behavior happening behind the pharmacy counter. 

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Simple fixes can strengthen your home against burglary

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Summer is coming, but fun for you and your family means the house is empty, making it a prime time target for burglars. However, don’t count on your home security system to keep them out.

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Disturbing details emerge about boy's isolation, torture before fed to pigs

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Adrian Jones lived the last moments of his life trapped in a shower. The 7-year-old's death made national news because his family fed his lifeless body to pigs to cover the crime.

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Contracting Nightmare: Couple furious after paying company to build deck they never got

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An Independence couple is furious after paying a company $6,000 to build a deck they never got. Five months later, they still have an uncompleted deck. They say they can't get a straight answer from the builder, so they turned to KCTV5 for help.

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Mystery Ticket: KCTV5 News gets results when police ticket wrong person

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Last year, Kansas City police issued 169,568 traffic citations. However, one couple found out though that the wrong person could be ticketed.

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Online Valentine's Day flower deliveries put to the test

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KCTV5 News did a few test orders with some of the most popular online flower delivery services to find out if you what you see online is what is actually delivered to your loved one’s front door.

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'I can't take that back, I wish I could,' says Det. Brad Lancaster’s killer

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Curtis Ayers will spend the rest of his life in prison for the May 9, 2016, shooting of 39-year-old Detective Brad Lancaster. He recently spoke with KCTV5 about that day saying he hopes it will serve as a warning to others.

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Ransomware: WiFi allows thieves easy access inside your home

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Thieves don’t need to break into your home to cost you thousands of dollars and, in some cases, compromise your personal information. It’s called ransomware, and, the FBI warns hackers are finding ways to steal thousands of dollars from families and businesses every year.

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Missouri residents need to know there’s help with electric bills, advocates say

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Lawmakers in Jefferson City are debating a proposed rate hike by KCP&L. Part of that discussion concerns a little known program called the Economic Relief Program with currently more than a $500,000 just sitting in that fund.

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Lawmakers: Remove Olathe woman with disabilities from abuse, neglect registry

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A KCTV5 News investigation is getting results after an Olathe woman with disabilities was branded as abusive and neglectful.

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Family of Olathe woman with special needs says daughter wrongly branded on state registry

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KCTV5 is taking a closer look at the Kansas Child Abuse and Neglect Registry. We got involved when we discovered a 32-year-old woman with a developmental disability was on that list. Her family is outraged.

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Kansas City widow waits 6 weeks for death certificate

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KCTV5 News is taking a closer look at death certificates and who signs them after a Kansas City widow contacted our investigative department for help.

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Families pay the price after lawmakers break promises to help

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KCTV5 News is holding politicians accountable. Parents of sick kids asked our investigative team to help them find answers. They want to know how politicians pass a law, congratulate themselves and then nothing happens.

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Raped and trapped: Jackson County Jail rape victims share their story

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Following reports of sexual assaults to two female inmates inside the Jackson County Jail, all female detainees have been removed from the jail. 

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New details uncovered in ongoing problems at Jackson County Jail

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The Jackson County Jail is under the microscope after prisoners found keys, wandered the jail in the middle of the night and are accused of committing more crimes inside the jail.

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Whistleblowers warn of security concerns at Jackson County Jail

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You name it, and you could probably sneak it inside the Jackson County Jail, two delivery drivers recently warn.

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Employees, inmates speak out over Jackson County Jail security concerns

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Inmates, guards and former employees are speaking out about cell doors that don’t always latch and the use of padlocks to secure inmates inside the Jackson County Detention Center.

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Man says he was raped in Jackson County Jail, sent bill for attack

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A former Jackson County inmate serving time for a probation violation, due to marijuana possession, said he was raped in jail then sent the bill for his attack.

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KCTV5 investigates 911 hold times in Kansas City

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KCTV5 News investigated 911 hold times after multiple viewers complained they called for help and got a message instead of a live person.

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Mother questions 911 hold times after son dies in medical emergency

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Teresa Tschirhart says she was alone and scared when she found her 36-year-old son unconscious in her Kansas City home. She called 911 for help, but she didn’t get a person. She got a message informing her all call takers were busy. 

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Kansas City police respond to growing 911 response times

Data shows about half of the calls will be classified as non-emergency. Those include calls about missing pets, trash collection, kids missing curfew or refusing to eat cereal in the morning. (KCTV5) Data shows about half of the calls will be classified as non-emergency. Those include calls about missing pets, trash collection, kids missing curfew or refusing to eat cereal in the morning. (KCTV5)
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Data shows about half of the calls will be classified as non-emergency. Those include calls about missing pets, trash collection, kids missing curfew or refusing to eat cereal in the morning.

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KCTV5 investigates 911 hold times on busy nights

Someone calling on Halloween night waited as long as 7 minutes and 28 seconds for someone to take their 911 call. (KCTV) Someone calling on Halloween night waited as long as 7 minutes and 28 seconds for someone to take their 911 call. (KCTV)
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KCTV5 took a closer look at 911 wait times after viewers contacted our newsroom with concerns about how long they were put on hold when calling about accidents or crime scenes.

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KCPD seeks $1 million to improve 911 service

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Community concerns and KCTV5 News reports about the Kansas City police department's 911 system are getting results.

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